Compassionate professional skilled in managing funeral services and training junior staff. Fostering strong relationships with families, ensuring sensitive and culturally appropriate services.
Work History
Funeral Director
19 Years 6 Months
Krause Funeral Home | 07.2005 - 01.2025
Coordinated funeral services, ensuring all details aligned with family wishes and regulations.
Managed arrangements for memorial services, providing compassionate support to grieving families.
Trained and mentored junior staff on industry best practices and customer service standards.
Developed relationships with local cemeteries and vendors to enhance service offerings.
Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
Served diverse clientele by offering a range of culturally and religiously appropriate services.
Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
Funeral Director
2 Years 3 Months
Paradise Funeral Home | 03.2003 - 06.2005
Oversaw compliance with state and federal regulations related to funeral operations.
Implemented process improvements that enhanced operational efficiency and client satisfaction.
Crafted personalized eulogies and tributes, reflecting the life stories of deceased individuals.
Led community outreach initiatives, promoting awareness of bereavement resources and support programs.
Assisted in the preparation of bodies for visitation or burial, adhering to strict standards of care.
Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
Education
Associate of Science - Funeral Service
Matc Milwaukee Area Techinal College | Milwaukee, WI | 05-1996