Lynn Sullivan
Mission Viejo,CA
Summary
Highly motivated Customer Relations Specialist with 20+ years of experience in various customer service fields. Dedication to creating a welcoming and efficient environment, commitment to promoting resident satisfaction by addressing concerns, spearheading repairs, and implementing updates to enhance properties. Skilled business manager with demonstrated operational and leadership skills. 12 years of property management experience, bringing a goal-oriented and performance-minded approach to every task.
Overview
24
24
years of professional experience
Work History
Leasing Consultant-temporary
Career Strategies Inc
01.2019 - Current
- Providing superior customer service to prospective and current residents
- Built rapport with prospective residents and conducted community tours
- Managed resident requests in a timely manner and provided excellent communication to supervisors.
- Collected rent and tracked resident payments and
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to requests and scheduled appointments for property showings.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Sales Representative
Bark Appeal, Inc.
11.2019 - 04.2022
- Established and maintained sales accounts
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Informed customers of promotions to increase sales productivity and volume.
- Stayed current on company offerings and industry trends.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Generated advertising campaigns on Faire Marketplace
Assistant Community Director
United Dominion Realty
04.2007 - 05.2010
- Assist in managing 420 unit apartment community and assist with all daily operations.
- Maintained open communication with tenants to proactively handle questions and complaints.
- Prepared and processed applications, initial payments and security documentation for new residents.
- Tracked prospects and responded to new inquiries to increase conversion rates.
- Coordinated special meetings and events to inform and engage tenants, resulting in improved relations and housing satisfaction.
- Led tours to highlight property features to prospective tenants and answer questions.
- Contributed to successful hiring processes by vetting and interviewing applicants.
- Managed administrative functions like month-end close and contract preparation.
- Conducted property checks and addressed violations with residents.
- Processed and submitted invoices to corporate.
- Collected rent and utilities for 420-unit property.
Assistant Manager
Equity Residential
01.2001 - 07.2004
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Received and processed resident payments, and updated system accounts with latest information.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Provided leadership, guidance and support to staff members.
Education
Associate of Arts Degree -
Tallahassee Community College
Tallahassee, FLSkills
- Customer service expertise
- Property Management
- Business processes and procedures
- Staff Management
- Sales Techniques
- Collection Actions
- Community Engagement
- Fair housing policies
- Property tours and inspections
- Computer literacy
- Time management
- Leadership
Timeline
Sales Representative
Bark Appeal, Inc.
11.2019 - 04.2022
Leasing Consultant-temporary
Career Strategies Inc
01.2019 - Current
Assistant Community Director
United Dominion Realty
04.2007 - 05.2010
Assistant Manager
Equity Residential
01.2001 - 07.2004
Associate of Arts Degree -
Tallahassee Community College
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