Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lynn Sutton

Hinckley,MN

Summary

Dynamic hospitality professional with extensive experience at Grand Casino Hinckley, recognized for exceptional customer service and strong multitasking abilities. Proven track record in upselling techniques and team leadership, enhancing guest satisfaction and loyalty. Alcohol Awareness Certified, committed to maintaining cleanliness standards and delivering memorable dining experiences.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Server/Bartender/Dual Rate Supervisor

Grand Casino Hinckley
07.2025 - Current
  • Delivered exceptional customer service in fast-paced dining environment.
  • Managed multiple tables efficiently, ensuring prompt food and beverage service.
  • Trained new servers on menu knowledge and customer interaction techniques.
  • Maintained cleanliness and organization of dining area, adhering to health standards.
  • Developed rapport with regular guests, fostering loyalty and repeat business.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Alcohol Awareness Certified

Fine Dining Bartender

Grand Casino Hinckley
04.2021 - 07.2025
  • Provided exceptional customer service, ensuring a positive fine dining experience for all guests.
  • Managed cash register operations, accurately processing transactions and handling payments.
  • Maintained cleanliness and organization of dining areas, enhancing overall guest satisfaction.
  • Developed strong relationships with regular customers, fostering loyalty and repeat business.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices, also training new hires on menu and alcohol knowledge and restaurant protocols.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Managed the front of house of the steakhouse when the manager was on leave multiple times. Made server maps and rotations for two and a half months while manager was on medical leave. Managed employee call outs and emergencies.
  • Helped manager with liquor and wine inventory.
  • Made orders for all wine, liquor, and beer.
  • Can perform all duties at the host stand. Making reservations, answering the phones, listening to voicemails, and returning phone calls to guests needs. Can put blocks on reservations when volumes are too high.
  • Have full knowledge of the busser, server, bartender, and host job duties.
  • Alcohol Awareness Certified

Cocktail Serve/Bartender

Grand Casino Hinckley
07.2014 - 01.2020
  • Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
  • Managed multiple tables simultaneously while maintaining attention to detail and quality service standards.
  • Assisted in training new team members on service protocols and operational procedures for optimal performance.
  • Maintained cleanliness of work areas, adhering to health and safety regulations throughout service shifts.
  • Handled cash transactions accurately and efficiently, ensuring proper handling of payments and tips while ensuring accurate billing and reconciliation at end of shift.
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.
  • Increased repeat clientele by building rapport with patrons and anticipating their preferences.
  • Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
  • Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
  • Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
  • Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
  • Contributed to team success by assisting co-workers during high-volume periods as needed.

Bartender/Server/Cook/Dishwasher

Tank’s Tavern
04.2007 - 07.2014
  • Maintained cleanliness and organization of bar area, ensuring compliance with health regulations.
  • Provided exceptional customer service by engaging patrons and addressing their needs promptly.
  • Trained new staff on bar procedures, drink recipes, and customer service standards.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Basic dishwasher duties in the kitchen.
  • Cooking on the flattop, and cooking with the deep fryers.
  • Running all pull tab boxes. Opening and closing out boxes. Ensuring each pull tab box had the correct amounts of money and pay outs.

Server

Grand Casino Hinckley
07.2007 - 10.2010
  • Provided exceptional customer service, ensuring a positive dining experience for all guests.
  • Managed cash register operations, accurately processing transactions and handling payments.
  • Maintained cleanliness and organization of dining areas, enhancing overall guest satisfaction.
  • Developed strong relationships with regular customers, fostering loyalty and repeat business.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices, also training new hires on menu and alcohol knowledge and restaurant protocols.

Bartender/Server

Hole In the Wall Casino
06.2006 - 07.2007
  • Mixed and served beverages according to established recipes and customer preferences.
  • Maintained cleanliness and organization of bar area, ensuring compliance with health regulations.
  • Engaged with customers to provide exceptional service and enhance overall experience.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxicationd.

Assistant Store Manager

Dollar Tree Stores
06.2005 - 04.2006
  • Collaborated with team members to maintain cleanliness and organization of sales floor.
  • In charge of opening and closing duties of the store and managing morning bank pick ups and nightly bank deposits.
  • Rotated merchandise and displays to feature new products and promotions.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Bartender/Server

Hole In the Wall Casino
05.2004 - 06.2005
  • Mixed and served beverages according to established recipes and customer preferences.
  • Maintained cleanliness and organization of bar area, ensuring compliance with health regulations.
  • Engaged with customers to provide exceptional service and enhance overall experience.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxicationd.

Assistant Store Manager

KB Toys
07.2003 - 04.2004
  • Assisted in daily store operations to ensure smooth functioning and customer satisfaction.
  • Supported management with inventory control, tracking stock levels, and organizing merchandise displays.
  • Learned cash handling procedures, processing transactions efficiently and accurately.
  • Engaged with customers to provide product information and enhance shopping experience.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.

Education

Shell Lake High School
Shell Lake, WI
05.2003

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Memory retention
  • Cleanliness standards
  • Safe food handling
  • Menu memorization
  • Food running
  • High volume dining
  • Quality control
  • Food safety practices
  • Table bussing
  • Inventory management
  • Tableside etiquette
  • Food sales and promotion
  • Guest seating
  • Item promotion
  • Table setting knowledge
  • Wine service
  • Multitasking and organization
  • Food safety
  • Shift management
  • Upselling techniques
  • Point of sale (POS) system operations
  • Dining customer service
  • POS operation
  • Hostess support
  • Effective customer upselling
  • Liquor, wine, and food service
  • Calm demeanor
  • Server training
  • Menu item recommendation
  • Positive and professional
  • Responsible beverage service
  • Positive guest interactions
  • Team player
  • Reliable and responsible
  • Adaptable and flexible
  • Multitasking Abilities
  • Problem-solving
  • Team leadership
  • High energy and stamina

Certification

Alcohol Awareness Certified

Timeline

Server/Bartender/Dual Rate Supervisor

Grand Casino Hinckley
07.2025 - Current

Fine Dining Bartender

Grand Casino Hinckley
04.2021 - 07.2025

Cocktail Serve/Bartender

Grand Casino Hinckley
07.2014 - 01.2020

Server

Grand Casino Hinckley
07.2007 - 10.2010

Bartender/Server/Cook/Dishwasher

Tank’s Tavern
04.2007 - 07.2014

Bartender/Server

Hole In the Wall Casino
06.2006 - 07.2007

Assistant Store Manager

Dollar Tree Stores
06.2005 - 04.2006

Bartender/Server

Hole In the Wall Casino
05.2004 - 06.2005

Assistant Store Manager

KB Toys
07.2003 - 04.2004

Shell Lake High School

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Lynn Sutton