Summary
Overview
Work History
Education
Skills
Timeline
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Lynn Szymanski

Elizaville

Summary

Dynamic Practice Support Specialist with a proven track record at Optum, enhancing patient retention through exceptional customer service and effective problem resolution. Skilled in HIPAA compliance and experienced with Epic, I streamline operations while maintaining confidentiality and fostering a positive office environment. Committed to excellence and efficiency in healthcare administration.

Overview

21
21
years of professional experience

Work History

Practice Support Specialist

Optum
07.2014 - Current
  • Great patients that enter the office, check them in for their appointment, collect any insurance update, collect copays
  • Carry out all front desk duties
  • Boosted patient retention rates with exceptional customer service and prompt resolution of concerns.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting sensitive data at all times.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Clerical Worker

Northern Dutchess Hospital
02.2004 - 01.2014
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Executed record filing system to improve document organization and management.
  • Maintained strict confidentiality when handling sensitive information, adhering to company policies regarding privacy protection.
  • Improved office efficiency by streamlining filing systems and organizing document storage.

Education

RCK
Wappingers Falls, NY

Skills

  • Positive attitude
  • HIPPA compliance
  • Experienced with Epic
  • Great customer service
  • Great work ethics

Timeline

Practice Support Specialist

Optum
07.2014 - Current

Clerical Worker

Northern Dutchess Hospital
02.2004 - 01.2014

RCK

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