Lynn Tellefsen

Cheboygan,MI

Summary

Proven leader and efficient problem-solver, adept at time management and customer service. At Kingston Theatre, I spearheaded a team to enhance sales and customer satisfaction, showcasing my ability to adapt and collaborate. My expertise in cash handling and conflict resolution drove significant improvements, reflecting my commitment to excellence and team success.

Overview

years of professional experience

Work History

Sales Associate

Mackinac Island Ferry Company

09.2023 - 10.2024

Helped customers locate products and checked store system for merchandise at other sites.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Built customer loyalty and retention by delivering excellent shopping experiences.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Provided exceptional services and pleasant shopping experiences to retail customers.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Engaged in friendly conversation with customer to better uncover individual needs.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Managed cash transactions with precision, aligning with company policies.

Cashier

The Haunted Theatre

06.2023 - 10.2024

Operated cash register to record transactions accurately and efficiently.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Worked flexible schedule and extra shifts to meet business needs.
Greeted customers entering store and responded promptly to customer needs.

General Manager

Kingston Theatre

08.1982 - 09.2023

Assisted in recruiting, hiring and training of team members.
Trained and guided team members to maintain high productivity and performance metrics.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Developed and implemented strategies to increase sales and profitability.
Interacted well with customers to build connections and nurture relationships.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Implemented operational strategies and effectively built customer and employee loyalty.
Formulated policies and procedures to streamline operations.
Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Reported issues to higher management with great detail.
Worked effectively in fast-paced environments.
Self-motivated, with a strong sense of personal responsibility.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Managed time efficiently in order to complete all tasks within deadlines.
Worked flexible hours across night, weekend, and holiday shifts.
Organized and detail-oriented with a strong work ethic.
Paid attention to detail while completing assignments.
Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

Associate of Business Administration - Accounting

Davenport College of Business

Grand Rapids, MI

06-1982

Skills

Customer service
Teamwork and collaboration
Time management
Problem-solving skills

Excellent people skills
Reliable and punctual
Outgoing personality
Cash handling

Timeline