Lynn Thomas

• Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
• Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
• Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
• Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
• Relieved classroom teacher during breaks and maintained order and structure in classroom.
• Assisted classroom teacher in supervising snack time and indoor and outdoor play.
• Prepared instruction materials, constructed bulletin boards, and set up work areas.
• Reported on student progress, behavior, and social skills to parents.
• Tailored lesson plans for students with emotional and cognitive disabilities.
• Administered tests and assessments to evaluate student progress and performance.
• Supervised students on field trips for safety and proper behavior in public settings.
• Oversaw groups of students at school and off-site locations, maintaining optimal safety, and security.
• Collaborated with parents and guardians to increase support and provide best learning environment.
• Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
• Enforced rules and instructions to maintain discipline.
• Took part in professional development workshops to boost skills.
• Helped teacher prepare instructional material and displays.
• Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
• Developed and implemented strategies to improve student engagement.
• Helped teachers manage bus loading and unloading.
• Cleaned, organized and restocked classrooms for upcoming classes.
• Laminated teaching materials to increase durability under repeated use.
• Stepped into non-classroom environments such as libraries to help staff manage demand.
• Graded and provided feedback on assignments.
• Maintained and operated classroom equipment to maximize use and lifespan.
• Monitored students in computer lab to enforce proper use of resources.

• Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
• Examined claims forms and other records to determine insurance coverage.
• Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
• Conducted day-to-day administrative tasks to maintain information files and process paperwork.
• Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
• Researched claims and incident information to deliver solutions and resolve problems.
• Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
• Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
• Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
• Analyzed information gathered by investigation and report findings and recommendations.
• Resolved complex, severe exposure claims using high service oriented file handling.
• Reviewed new files to determine current status of injury claim and to develop plan of action.
• Analyzed information gathered by investigation and reported findings and recommendations.
• Organized, planned and documented materials for BWC claims.
• Organized, planned and documented materials for BWC claims.
• Organized, planned and documented materials for BWC claims.
• Maintained contact with claimants and attorneys to determine treatment status.
• Followed up with insured individuals regarding premium and deductibles payments.
• Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
• Maintained claims data in CompManagement/BWC systems.
• Maintained claims data in CompManagement/BWC systems.
• Identified suspicious losses and contacted manager for investigative assistance.
• Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
• Negotiated settlement agreements to resolve disputes.
• Negotiated settlement agreements to resolve disputes.
• Worked with private investigators and attorneys on preparation of evidence, witness statements and other documentation in preparation for trial.
• Collected information from customers to complete claims and legal files.
• Evaluated original investigation reports and documents to resolve secondary concerns.
• Followed up on potentially fraudulent claims initiated by claims representatives.
• Maintained suspicious claims database and prepared reports for supervisors.
• Established productive working relationships with public officials and law enforcement officers.

• Filed paperwork, sorted, and delivered mail and maintained office organization.
• Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
• Answered and redirected incoming phone calls for office.
• Screened applicant resumes and coordinated both phone and in-person interviews.
• Administered compensation, benefits, and performance management systems at direction of supervisor.
• Responded to employee inquiries regarding benefits and other HR topics.
• Scheduled and coordinated interviews between hiring managers and potential candidates.
• Participated in recruitment and selection process for new hires.
• Compiled employee records from individual departments to maintain central files.
• Helped employees register for benefits programs using online portals.
• Tracked various statistics and kept detailed records to support human resources department.
• Assisted with creating employee handbooks and manuals.
• Checked references for potential candidates.
• Participated in job fairs to recruit new talent.
• Converted employee status from temporary to permanent.

Managed business functions, budgets and related reports, and travel arrangements for departmental administrator. Handled appointment scheduling for Center Director. Represent the Center Director at meetings as requested. Coordinated center special events and staff retreats. Compiled presentation and coordinated additional meeting presentation requirements. Provided technical and administrative assistance in the development of funding proposals to a variety of Federal and State agencies. Supervised scheduling for use of the Center Facility. Supervised and completed scheduling for student workers, volunteers and employees. Made recommendations for departmental purchases, coordinated equipment purchases and maintenance, and reconcile with

Central State University inventory systems.

Developed, maintain and implemented administrative policy and procedure manuel and administrative forms. Monitored and approved vacation, personal and sick leaves. Supervised, evaluated employees and conducted staff meetings for 8 employees. Prepared and distributed minutes, agendas and other related materials. Prepared and maintained job and ministry descriptions. Written and typed various letters and memorandums.