LYNN TRENT
Greensboro,NC
Summary
Client Services and Project Management professional with over seven years of experience utilizing expert communication skills and hands-on experience in the SaaS, legal, and consumer goods industries, with a background in Public Safety and working in the public sector. Experience includes: • Onboarded and trained staff on HR, CRM, and staffing software, such as Clio, Bullhorn, and BambooHR. • Sourced, recruited, and filled job vacancies with the most qualified candidates, which included overseeing an organization's sourcing, screening, and interviewing processes. • Utilized best practices in coaching daily as a recruiter, which included listening with empathy to understand a client's experience in the job market and offering helpful advice and solutions.
Overview
8
8
years of professional experience
Work History
Assistant Director of Law School Admissions
High Point University School Of Law
07.2023 - Current
- Reports primarily to the Dean of Admissions.
- Is a member of admissions committee that reviews a high volume of applicant files;
- Assumes responsibility for off-campus candidate recruitment. Functions as Admissions representative for the Law School at National and regional recruitment fairs and forums which involves significant travel during the fall semester.
- Is responsible for managing and maintaining all JD Admissions webpages, including internal admitted student portal.
- Assumes responsibility for assisting in maintaining correspondence with prospective students;
- Supports Dean of Admissions in hosting high profile Admitted Student Yield Events both off and on campus.
- Undertakes special projects and responsibilities as needed by the Dean of Admissions.
- Supervises student workers.
Recruiting Manager
CRG Staffing
08.2022 - Current
- Designed and implemented the overall recruiting strategy, including developing and updating job descriptions and specifications and analyzing job tasks to document job requirements and objectives
- Prepared recruitment materials and posted jobs on multiple job boards
- Utilized project management skills to ensure timely completion of tasks.
- Sourced and recruited candidates using best practices for databases, social media, and job boards
- Screened candidates' resumes and job applications, assessed applicants' relevant knowledge, skills, soft skills, experience, and aptitudes, and scheduled and conducted interviews using recruiting and selection tools and methods to filter candidates
- Record, track, and drive compliance on onboarding initiatives
- Partner with peers and cross-functional teams to improve new hire experience
- Report out to peers and stakeholders on New Hire Orientation engagement, changes, improvement
- Onboarded new employees to become fully integrated into the company
- Acted as a point of contact and built influential candidate relationships during the selection process
- Utilized recruiting software such as Bullhorn and BambooHR.
Training Specialist I Contractor
NeoGov
04.2023 - 07.2023
- Facilitate and deliver training programs in an engaging and charismatic manner, both remotely and in person.
- Ensure that Perform curriculum is delivered professionally and effectively to meet desired learning objectives.
- Become a subject matter expert on all areas of Perform to be able to effectively lead discussions and answer questions.
- Document customer attendance for training sessions.
- Instruct remote participants using a virtual platform such as Adobe Connect, WebEx or GoToMeeting/GoToTraining.
- Track onboarding tasks against a schedule and coordinate with internal staff to ensure goals are met on a timely basis.
- Direct clients to online training guides, job aids and other resources.
- Attend conferences to facilitate product training sessions.
- Ensure learning content is current, high quality and engaging.
Firm Administrator/Executive Assistant
Kreider Law, PLLC
09.2019 - 08.2022
- Organized and maintained documents in paper or electronic filing systems and managed attorneys' calendars
- Gathered and arranged evidence and other legal documents for attorney review and case preparation
- Drafted correspondence and legal documents, such as contracts, enclosure letters, and certificates of service
- Acquired affidavits and other formal statements used as evidence in court
- Maintain facilitator schedules for field visits, client calls, training, coaching, etc
- Book attorney travel for client and internal events
- Communicate/confirm mediations, including agendas, attendee lists, location, room set-up, audio-visual requirements, catering, etc., with clients, and internal team members
- Book venues for Continuing Education training as needed for attorneys
- Filed exhibits, briefs, appeals, and other legal documents with the court or opposing counsel
- Called clients, witnesses, lawyers, and outside vendors to schedule interviews, meetings, and depositions
- Managed clients using CRM
- Screened and interviewed candidates for employment and onboarded and trained new employees
- Performed bi-weekly billing and payroll, reconciled operating accounts, and ordered office supplies
- Operate within strict deadlines while meeting high standards for both internal and external clients from all levels of the organization
- Prioritize and complete multiple projects to meet assigned deadlines
- Quickly adapt to a changing work environment and client expectations
- Work both independently and within cross‐functional teams to achieve results.
Customer Service Representative
Kontoor Brands
01.2019 - 09.2019
- Provided excellent customer service to clients and vendors utilizing effective written and oral communication.
Probation Officer
North Carolina Department Of Public Safety
10.2015 - 10.2017
- Provided supervision, case management, and intervention to criminal offenders released to the community
- Utilized electronic monitoring systems, curfews, searches, and drug screenings as interventions
- Developed and implemented extensive case management plans, using evidence-based practices to continue rehabilitation and work towards completing an offender's probation or parole
- Testified in court and interacted with court personnel, victims, community agencies, and law enforcement personnel
- Provided clients with resources needed to secure housing and employment
- Provided substance abuse and mental health referral services in one-on-one meetings with clients to enhance their opportunities to complete probation successfully.
Education
Bachelor of Arts - Sociology/Criminology
University of North Carolina
GreensboroSkills
- Project Management
- Customer Success
- Communication
- Independent Worker
- Public Safety Background
- Knowledge of CRM
- SaaS Training
Timeline
Assistant Director of Law School Admissions
High Point University School Of Law
07.2023 - Current
Training Specialist I Contractor
NeoGov
04.2023 - 07.2023
Recruiting Manager
CRG Staffing
08.2022 - Current
Firm Administrator/Executive Assistant
Kreider Law, PLLC
09.2019 - 08.2022
Customer Service Representative
Kontoor Brands
01.2019 - 09.2019
Probation Officer
North Carolina Department Of Public Safety
10.2015 - 10.2017
Bachelor of Arts - Sociology/Criminology
University of North Carolina
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