Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Lynn Tu

Monterey Park,CA

Summary

Quality Assurance Manager with extensive experience in performance management and staff training. Proven expertise in clinical supervision, compliance, and operational practices. Strong leadership and communication skills foster a culture of excellence and continuous improvement. Ready to leverage years of industry experience in a new, challenging role.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Quality Assurance Manager

ACES
Baldwin Park, California
01.2020 - Current
  • Conducted quality audits to ensure compliance with company standards.
  • Trained staff on quality control procedures and best practices.
  • Identified improvement areas and led initiatives for enhancement.
  • Monitored staff competency and addressed performance issues effectively.
  • Supported clinical staff in adhering to best practices and ethical standards.
  • Reduced client incident reports related to behavior plan misapplication through targeted coaching and treatment integrity reviews.
  • Collected feedback from clients and families to evaluate satisfaction and outcomes.

Clinical Supervisor

ACES
City of Industry, California
09.2014 - 12.2019
  • Supervised clinical staff to ensure adherence to organizational protocols.
  • Conducted training sessions for employees to enhance professional skills.
  • Monitored the client's progress through data analysis and detailed reporting.
  • Implemented best practices that increased operational efficiency in clinical environments.
  • Collaborated with multidisciplinary teams to ensure continuity of care for clients.

Senior Behavior Therapist

Pacific Child & Family Associates
Glendale, California
08.2007 - 09.2014

Monitored and adjusted treatment goals to enhance client progress consistently.

Collaborated with multidisciplinary teams to deliver comprehensive client care.

Increased parent involvement in therapy sessions to foster supportive home environments.

Maintained detailed documentation of client progress for accurate reporting to supervisors.

Provided ongoing training and support to caregivers for effective implementation of therapeutic strategies.

Implemented crisis intervention techniques to deescalate challenging situations safely.

Taught essential social, play, and life skills, including personal hygiene management.

Collected session data to assist in treatment planning and assessment.

Education

Master of Science - Applied Behavior Analysis

The Chicago School of Professional Psychology
Los Angeles, CA
04-2014

Skills

  • Performance management
  • Staff training
  • Treatment integrity
  • Client satisfaction
  • Compliance standards
  • Attention to detail
  • Effective communication
  • Team collaboration
  • Analytical problem solving
  • Ethical and culturally responsive practices

Certification

  • Board Certified Behavior Analyst (BCBA) Certification; Number: 1-15-21075; Issued: 2015
  • CPR/First Aid Certified

Languages

Mandarin
Limited
Vietnamese
Limited

References

References available upon request.

Timeline

Quality Assurance Manager

ACES
01.2020 - Current

Clinical Supervisor

ACES
09.2014 - 12.2019

Senior Behavior Therapist

Pacific Child & Family Associates
08.2007 - 09.2014

Master of Science - Applied Behavior Analysis

The Chicago School of Professional Psychology