Lynn V. Penley
Spring Hill,USA
Summary
Dedicated public servant with a proven track record in overseeing operations for Florida's Long-Term Care Ombudsman Program across multiple counties, including Hillsborough, Manatee, Pasco, and North Pinellas. Expertise in coordinating public office functions and providing administrative support to Ombudsmen, along with extensive experience in resident advocacy and public education on complex regulations. Skilled in conducting effective complaint investigations and resolutions while maintaining meticulous record-keeping and managing confidential files. Strong collaborative abilities demonstrated through successful partnerships with various governmental agencies to enhance the quality of life for long-term care residents.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Senior Management Analyst I
Department of Elder Affairs, Long-Term Care Ombudsman Program
06.2009 - 04.2025
- Responsible for Florida's Long-Term Care Ombudsman Program operations in Hillsborough and previously Manatee, Pasco and North Pinellas Counties.
- Extensive work with the public; resident advocacy; and public education on relevant Federal, State, and local rules/regulations; administrative tasks; coordination of office and volunteer activities;
- Coordinating public council meetings, creating public meeting minutes and agendas, conducting complaint investigations/resolution and quality assurance.
- Record keeping for the office and confidential local and State complaint files; public records request tracking; volunteer training and upholding the State's mission to improve the quality of life for long-term care residents.
- Collaborating with Department of Children and Families, Agency for Health Care Administration, Area Agency on Aging, Department of Health, local legal services and other local/State/Federal entities.
- Skilled in research methods in gathering and presenting research data in understandable format including Word, PowerPoint and Adobe Pro.
Administrative Secretary
Department of Elder Affairs, Long-Term Care Ombudsman Program
08.2008 - 06.2009
- Administrative support to Regional Ombudsman Manager of Pasco and North Pinellas Counties who was also acting as District Manager.
- Organized and maintained comprehensive filing systems for confidential resident records.
- Managed office supplies inventory, ensuring timely procurement and availability for daily operations.
- Provided clerical support to employees by copying, faxing, and filing documents.
- Emphasized accuracy and attention to detail with thorough proofreading efforts, ensuring error-free documentation for both internal and external communications.
- Promoted 2009.
Document Specialist I & II
Pasco County Board of County Commissioners
08.1998 - 06.2006
- Advanced document processing, creating complex documents and forms for multiple County offices while ensuring proper use of County policies.
- Developed and maintained document management systems to ensure efficient retrieval and organization of files.
- Promoted to Supervisor of satellite office in March 2006.
Education
Teaching Adult Learners - Education
University of Central Florida
08.2023
Master of Science - Medical Sciences with concentration in Gerontology
University of Florida
05.2023
Graduate Certificate - Aging and Geriatric Practice
University of Florida
12.2019
Registered Nurse Coursework - undefined
Pasco-Hernando Community College
05.1998
Bachelor of Arts - Anthropology, Religious Studies
University of South Florida (USF)
05.1993
Associate of Arts - General Studies
Pasco-Hernando Community College
05.1991
Skills
- Proficient in Word, Excel, PowerPoint & Adobe
- Experienced administrative support professional
- Public complaint management/resolution
- Strong verbal and written communication skills
- Detail-oriented proofreading expertise
- Problem-solving
Affiliations
JULY 2022-APRIL 2025 | Florida Department of Health, Health Care-Associated Infection (HCAI) Prevention Program Advisory Board Member
Certification
APRIL 2009-APRIL 2025| Florida Department of Elder Affairs Certified Long-Term Care Ombudsman
Timeline
Senior Management Analyst I
Department of Elder Affairs, Long-Term Care Ombudsman Program
06.2009 - 04.2025
Administrative Secretary
Department of Elder Affairs, Long-Term Care Ombudsman Program
08.2008 - 06.2009
Document Specialist I & II
Pasco County Board of County Commissioners
08.1998 - 06.2006
Master of Science - Medical Sciences with concentration in Gerontology
University of Florida
Registered Nurse Coursework - undefined
Pasco-Hernando Community College
Bachelor of Arts - Anthropology, Religious Studies
University of South Florida (USF)
Associate of Arts - General Studies
Pasco-Hernando Community College
Teaching Adult Learners - Education
University of Central Florida
Graduate Certificate - Aging and Geriatric Practice
University of Florida
Similar Profiles
Mamello Victoria KanapiMamello Victoria Kanapi
Legal Intern at Ombudsman For Long Term InsuranceLegal Intern at Ombudsman For Long Term Insurance
Nadisha HallNadisha Hall
Registered Practical Nurse at City of Toronto Seniors Services and Long-Term Care; Supportive Housing ProgramRegistered Practical Nurse at City of Toronto Seniors Services and Long-Term Care; Supportive Housing Program
Robyn CorneliusRobyn Cornelius
Complaint Reviewer / RN at Arkansas Department of Human Services (DHS) – Office of Long-Term Care | Little Rock, ARComplaint Reviewer / RN at Arkansas Department of Human Services (DHS) – Office of Long-Term Care | Little Rock, AR
KASIE IVORYKASIE IVORY
Accounts Receivable at Bayonet Plumbing, Heating & AirAccounts Receivable at Bayonet Plumbing, Heating & Air
Jeremy AikensJeremy Aikens
Stagehand at Live Nation Worldwide Inc. (IATSE Local 321)Stagehand at Live Nation Worldwide Inc. (IATSE Local 321)