Lynn Wach
Riverview,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
Work History
Offline Customer Support
Spectrum
Pineview, FL
06.2019 - Current
- Ensured customer satisfaction by providing accurate information and solutions in a timely manner.
- Handled escalated calls from customers with difficult problems.
- Researched, identified, and resolved customer issues quickly and efficiently.
- Monitored incoming emails, chat messages, and other communication channels to ensure timely response to inquiries.
Customer Service Specialist
Frontier Communications
Tampa, FL
07.1998 - 06.2019
- Answered incoming customer inquiries regarding product and service information.
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Performed data entry of customer orders into the company's order management system.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
- Provided technical support for troubleshooting software applications used by customers.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Education
High School Diploma -
Brunswick High School
Brunswick, OH06.1980
Skills
- Customer Needs Assessment
- Online Chat Support
- Multitasking and Prioritization
- Interpersonal Skills
Timeline
Offline Customer Support
Spectrum
06.2019 - Current
Customer Service Specialist
Frontier Communications
07.1998 - 06.2019
High School Diploma -
Brunswick High School
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