Summary
Overview
Work History
Education
Skills
Timeline
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Lynn Wach

Riverview,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

25
25
years of professional experience

Work History

Offline Customer Support

Spectrum
Pineview, FL
06.2019 - Current
  • Ensured customer satisfaction by providing accurate information and solutions in a timely manner.
  • Handled escalated calls from customers with difficult problems.
  • Researched, identified, and resolved customer issues quickly and efficiently.
  • Monitored incoming emails, chat messages, and other communication channels to ensure timely response to inquiries.

Customer Service Specialist

Frontier Communications
Tampa, FL
07.1998 - 06.2019
  • Answered incoming customer inquiries regarding product and service information.
  • Provided assistance to customers in navigating website, placing orders, and resolving complaints.
  • Performed data entry of customer orders into the company's order management system.
  • Maintained a high level of professionalism while interacting with customers via phone or email.
  • Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
  • Provided technical support for troubleshooting software applications used by customers.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.

Education

High School Diploma -

Brunswick High School
Brunswick, OH
06.1980

Skills

  • Customer Needs Assessment
  • Online Chat Support
  • Multitasking and Prioritization
  • Interpersonal Skills

Timeline

Offline Customer Support

Spectrum
06.2019 - Current

Customer Service Specialist

Frontier Communications
07.1998 - 06.2019

High School Diploma -

Brunswick High School

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Lynn Wach