Lynn Waite
Summary
Dynamic customer service professional with a proven track record at Subway and Sunoco, excelling in customer satisfaction and complaint resolution. Known for reliability and composure under pressure, I foster loyalty through personalized interactions and effective team mentorship, enhancing store performance and creating a welcoming environment for all customers.
Overview
13
13
years of professional experience
Work History
Customer Service Cashier
Subway
01.2009 - 02.2013
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Assistant Store Manager
Sun Ventures, Inc. DBA Sunoco
03.2000 - 06.2009
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
Associate of Arts - Medical Billing
ACTC
Ashland, KY12-2013
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
Accomplishments
Amazon... my book is a self-published book called Pondering.
It was published on October 26, 2018. Pondering is a self-help/short story book with God as the foundation of life.
Timeline
Customer Service Cashier
Subway
01.2009 - 02.2013
Assistant Store Manager
Sun Ventures, Inc. DBA Sunoco
03.2000 - 06.2009
Associate of Arts - Medical Billing
ACTC
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