Lynn Watts
Foley,Alabama
Summary
Experienced account management professional with strong track record in client relations, strategic planning, and revenue growth. Known for fostering team collaboration and achieving results, adaptable to changing business needs. Skilled in relationship building, negotiation, and project management. Recognized for reliability, effective communication, and problem-solving abilities.
Overview
23
23
years of professional experience
Work History
Key Account Manager
Tempur-Sealy Inc
01.2010 - Current
- Manage a 7 million dollar territory and five field account associates
- Drive sales volume and contribution profit within a yearly set budget
- Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
- Managed high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Built and maintained strong client relationships to drive business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Strengthened client relationships through regular communication and effective problemsolving.
Manager
Ann Taylor Loft
07.2007 - 01.2010
- Managed all elements of a $2 million business, including payroll, 15 salespeople, and operating expenses.
- Ranked among top three stores in a district of 17 for achieving measurable sales goals in 2009.
- Functioned as liaison for District Manager, ensuring all business aspects were adhered to in 8 stores.
- Traveled extensively to enhance all store operations in HR management, visual merchandising, and customer service.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Merchandiser
Premium Retail
06.2002 - 06.2007
- Performed merchandising task for multiple products in various stores
- Responsibilities included, merchandising, plan-o-gram checking and setting, inventory control, and auditing of several different product lines
- Self-paced motivating with daily/weekly deadlines
- Strong attention to detail and knowledge of multiple products and their functions
- Acted as strategic client advisor to store management to enhance retailer relationship/maintained strong partnership with store personnel
Education
B.S. - Business
University of Maryland
01.1999
Skills
- Client relationship building
- Business development
- Key account management
- Data-driven decision making
- Cross-functional collaboration
Timeline
Key Account Manager
Tempur-Sealy Inc
01.2010 - Current
Manager
Ann Taylor Loft
07.2007 - 01.2010
Merchandiser
Premium Retail
06.2002 - 06.2007
B.S. - Business
University of Maryland
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