Lynn Waugh
Edgerton,KS
Summary
Dynamic administrative professional with a proven track record at McKesson Medical Surgical, experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs. Adept at managing high-pressure situations while delivering exceptional results, ensuring customer satisfaction and effective office administration.
Overview
25
25
years of professional experience
Work History
Administrative Assistant
McKesson Medical Surgical
12.2006 - 11.2024
- Answered multi-line phone system, routing calls, delivering messages to staff as needed.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Maintained inventory of office supplies and placed orders.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Customer Care Representative
Quest Diagnostics, Patient Services
02.2006 - 11.2006
- Helped to large volume of customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Navigated multiple computer systems and applications to find information.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
Customer Service Call Center Supervisor
Disney Direct Marketing
01.2000 - 12.2005
- Managed escalations effectively, resolving complex issues quickly while maintaining high levels of professionalism and empathy towards customers.
- Provided ongoing feedback to team members, leading to improved communication skills and conflict resolution abilities.
- Collaborated with other departments to develop cross-functional initiatives that enhanced the overall customer experience.
- Analyzed call center metrics to identify areas of improvement and implemented targeted action plans for each issue.
- Resolved order issues by clarifying customer's complaints, determining causes of problems and selecting best solutions.
Education
High School Diploma -
Concord High School
Concord, NHAssociate of Science - Paralegal Studies
Bay Path University
Longmeadow, MASkills
- Customer service
- Data entry
- Computer skills
- Office administration
Accomplishments
MO Notary Public
Timeline
Administrative Assistant
McKesson Medical Surgical
12.2006 - 11.2024
Customer Care Representative
Quest Diagnostics, Patient Services
02.2006 - 11.2006
Customer Service Call Center Supervisor
Disney Direct Marketing
01.2000 - 12.2005
High School Diploma -
Concord High School
Associate of Science - Paralegal Studies
Bay Path University
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