Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Activities
Timeline
Generic

LYNN Williams

Mesquite

Summary

Proficient Program Director specializing in strategic planning, operational leadership. and improvements for Dental School projects. Bringing 15 years of experience in Dental Assisting to a new position with long-term potential for growth and advancement. Highly-motivated employee with desire to take on new challenges. Strong worth ethic. adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dynamic Program Director with expertise in strategic planning, curriculum development, and team management. Proven ability to enhance program quality and support diverse teams within educational settings. Results-driven school administrator with a strong background in administrative leadership and effective communication. Adept at driving program success through strategic planning and budget management, fostering a collaborative environment that enhances both staff and student performance. Detail-oriented professional specializing in technical support and training within the dental education sector. Known for developing comprehensive training materials and conducting user sessions, contributing to improved operational efficiency and client satisfaction.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Program Director/ School Administrator/RDA

Pure Dental Assistant Academy
Irving
09.2018 - Current
  • Provides administrative and educational leadership for dental Assisting Program including but not limited to strategic planning, program development, curriculum development, program review, budget preparation and analyzing current trends in healthcare to continually improve program quality
  • Reporting directly to the Academy CEO
  • Program Administrator is responsible for serving employees and customers by managing all aspects of the program including organization, administration, reviewing, planning, development, reporting and general effectiveness
  • Run the day to day operations at Academy, oversee staff. Instructor schedules. audit time cards, approve time cards and send to human resources for processing.

Dental Product Support Specialist

Henry Schein
Arlington
10.2017 - 09.2018
  • Ceres CAD Cam support specialist
  • Provided technical support to customers via phone, email and chat.
  • Researched and identified solutions to customer inquiries and escalated unresolved issues to appropriate team members.
  • Tested software applications for bugs and errors before release.
  • Developed product training materials and conducted user training sessions.
  • Documented all customer interactions in the help desk ticketing system.
  • Assisted customers with installation, configuration, and troubleshooting of products.

Dental Assisting Lead Instructor

Everest College
Arlington
12.2013 - 10.2017
  • Conducted training sessions for new instructors and provided feedback on their performance.
  • Developed lesson plans to ensure that all educational objectives were met.
  • Maintained up-to-date records of student progress and attendance.
  • Evaluated student's work, providing constructive feedback and guidance as needed.
  • Assisted in designing course materials such as syllabi, handouts, and exams.
  • Coordinated with other instructors to create a cohesive learning environment.
  • Provided support to students by answering questions during class time or via email and phone outside of class hours.
  • Facilitated group discussions among students to encourage active engagement in the material being taught.
  • Implemented effective teaching strategies to maximize student learning outcomes.
  • Organized field trips for students to gain real world experience related to course content.
  • Assessed student performance using rubrics, quizzes, tests, and documented results.
  • Attended faculty meetings regularly and contributed ideas towards improvement of instruction techniques.
  • Kept abreast of current trends in education industry through professional development opportunities.
  • Used videos, lectures and moderated discussions to engage students during class.
  • Tutored students requiring extra help and gave additional practice work to help improve concept understanding.

Dental Assisting Instructor

Concorde Career College
Dallas
12.2010 - 09.2013
  • Instructed students in the use of modern dental equipment and materials, such as X-ray machines, drills, amalgams, and impression material.
  • Assessed student performance through written and practical exams to ensure mastery of course content.

Office Manager

Vista Ridge Family Dental Center
Dallas
11.2003 - 08.2007
  • Developed and implemented office policies and procedures to enhance operational efficiency.
  • Supervised staff, organized schedules, and delegated tasks effectively.
  • Coordinated meetings, conferences, travel arrangements, and department activities.
  • Processed payroll accurately to ensure timely employee compensation.
  • Maintained filing system for records and correspondence to promote organization.
  • Provided administrative support to management by preparing reports and presentations.
  • Trained and mentored administrative staff on company policies and best practices.
  • Ensured compliance with employment laws to mitigate legal risks.
  • Supervised dental assistants to ensure compliance with safety and operational protocols.
  • Coordinated patient schedules to optimize office workflow and reduce waiting times.
  • Managed inventory of dental supplies, ordering as needed to maintain stock levels.
  • Trained new staff on clinic procedures, equipment usage, and patient interaction techniques.
  • Prepared examination rooms, ensuring all necessary tools and materials were ready.
  • Educated patients on oral hygiene practices and post-treatment care instructions.
  • Implemented sterilization processes for instruments to maintain infection control standards.
  • Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
  • Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
  • Performed basic laboratory procedures such as taking impressions, pouring models and fabricating custom trays.
  • Provided chairside assistance during all dental procedures in accordance with established protocols.

Lead Registered Dental Assistant

Dr. Glenn W Horrigan
Eden
07.1997 - 02.2003
  • Supervised dental assistants to ensure compliance with safety and operational protocols.
  • Coordinated patient schedules to optimize office workflow and reduce waiting times.
  • Prepared examination rooms, ensuring all necessary tools and materials were ready.
  • Educated patients on oral hygiene practices and post-treatment care instructions.
  • Assisted dentists in permanent and temporary restorative procedures, applied dental fillings, placed temporary crowns and seated permanent crowns.
  • Produced opposing models, study casts and impressions to provide dentists with information on relationship between teeth, gums, and dental arches.
  • Developed positive relationships with both existing and potential clients through excellent customer service skills.

Education

Science and Business Degree - Biology, Microbiology

West Seneca West Senior High School
West Seneca, NY

Skills

  • Program direction and administration
  • Dental assisting and laboratory skills
  • Radiology techniques and infection control
  • Insurance verification and claims management
  • Clerical and office management
  • Digital and traditional radiology
  • Anatomy and physiology expertise
  • Customer service and marketing strategies
  • Organizational and recruitment skills
  • CPR certification

Certification

  • RDA - Registered Dental Assistant
  • First Aid Certification
  • CPR Certified Instructor
  • Connections Officer State of Texas
  • Certified Career School and College Representative with Texas Workforce Commission

Accomplishments

  • Connections Officer for the State of Texas
  • Certified American Red Cross CPR Instructor
  • Notary
  • Registered Dental Assistant

References

References available upon request.

Activities

  • Animal advocate
  • Martial arts
  • Flower arranging

Timeline

Program Director/ School Administrator/RDA

Pure Dental Assistant Academy
09.2018 - Current

Dental Product Support Specialist

Henry Schein
10.2017 - 09.2018

Dental Assisting Lead Instructor

Everest College
12.2013 - 10.2017

Dental Assisting Instructor

Concorde Career College
12.2010 - 09.2013

Office Manager

Vista Ridge Family Dental Center
11.2003 - 08.2007

Lead Registered Dental Assistant

Dr. Glenn W Horrigan
07.1997 - 02.2003

Science and Business Degree - Biology, Microbiology

West Seneca West Senior High School

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