Lynn Wisdom
Buffalo ,MO
Summary
Dedicated healthcare professional with extensive experience at St. John's Hospital, excelling in patient care and support. Proven ability in complex problem-solving and organization, enhancing patient satisfaction through compassionate assistance and effective communication. Skilled in HIPAA compliance and appointment coordination, ensuring a safe and efficient healthcare environment.
Overview
18
18
years of professional experience
Work History
Secretary
St. John's Hospital
06.2006 - 10.2008
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Remained alert to problems or health issues of clients and competently responded.
Receptionist
Physician Wellness Center
08.2001 - 07.2002
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Patient Care Aide
Cox South Hospital
01.2000 - 01.2001
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Remained alert to problems or health issues of clients and competently responded.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Promoted patient safety by monitoring vital signs and promptly reporting any concerns to the nursing staff.
- Contributed to enhanced teamwork within the healthcare setting by maintaining open lines of communication with fellow Patient Care Aides, nurses, physicians, and other members of the interdisciplinary team.
Resident Aide
Mashburn's Learning Center
01.1991 - 01.1992
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved resident satisfaction by providing compassionate and attentive care.
- Actively participated in ongoing staff training programs to maintain knowledge on best practices in residential care settings.
- Assisted residents with daily living activities, enhancing their overall quality of life.
- Delivered meal assistance services to residents who required additional support during mealtimes, ensuring adequate nutrition intake for each individual''s dietary needs.
- Remained alert to problems or health issues of clients and competently responded.
Education
Bolivar High School
Bolivar, MO05.1991
Skills
- Customer service
- Organization
- Keyboarding skills
- Appointment scheduling
- File management
- Document preparation
- Calendar management
- Multi-line phone systems
- Complex Problem-solving
- Supply restocking
- Appointment coordination
- HIPAA guideline compliance
- Payment posting
- Phone etiquette
- Task prioritization
- Confidentiality
- Filing experience
- Multitasking and time management
- Scheduling
Additional Information
Homemaker / Family Manager
Self-employed | 2008 – Present
- Managed household operations, including budgeting, scheduling, cleaning and cooking.
- Oversaw education support, healthcare coordination, and family event planning.
- Developed strong organizational, time management, and problem-solving skills
- Inventory management (groceries, supplies, household needs)
Timeline
Secretary
St. John's Hospital
06.2006 - 10.2008
Receptionist
Physician Wellness Center
08.2001 - 07.2002
Patient Care Aide
Cox South Hospital
01.2000 - 01.2001
Resident Aide
Mashburn's Learning Center
01.1991 - 01.1992
Bolivar High School
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