Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
BusinessAnalyst
Lynn Yarnold

Lynn Yarnold

Retail Store Manager
San Diego,CA

Summary

Dedicated, detail-oriented, and versatile professional with extensive experience in managing diverse facets of operations including project management and human resources administration. Knowledgeable of all aspects of business development solutions, process improvement, problem resolution, regulatory compliance, and staff coordination. Capable of directing personnel training, evaluation, and performance development; as well as providing operational schedules. Armed with excellent organizational and interpersonal skills.

Overview

27
27
years of professional experience

Work History

Retail Store Manager

Experience, STARBUCKS
SAN DIEGO, CA
02.2010 - Current
  • Managed store organization, maintenance and purchasing functions.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
  • Resolved customer service issues promptly.
  • Trained new employees on proper protocols and customer service standards.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Generated repeat business by developing and maintaining strong team of 20-30 employees devoted to customer service.

CENTER OPERATIONS MANAGER

FEDEX OFFICE
SAN DIEGO, CA
01.1994 - 01.2009
  • Operations Management Functioned as general manager of centralized production center for FedEx Office servicing over 100 FedEx Office Locations in Southern California
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Checked facility, employee work and service levels to maintain compliance with company and industry standards.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Managed work and performance of more than 30 employees.
  • Directed daily operations at busy centralized production center
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Assisted in recruiting, hiring and training of team members.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.

CREDIT DEPARTMENT MANAGER

Earlier Career, FEDCO
ESCONDIDO, CA
  • Work cross-functionally with sales, management and other departments to maintain effective operations.
  • Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
  • Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
  • Monitored accounts for signs of fraud and non-payment issues.

Education

Some College (No Degree) -

UNIVERSITY oF CALIFORNIA SAN DIEGO

Skills

  • Adaptable to Changing Conditions
  • Proactive and Focused
  • Staff Recruitment and Hiring
  • Prioritizing and Planning
  • Problem Anticipation and Resolution

Additional Information

Successfully closed a Starbucks location during the pandemic. Successfully relocated a cafe location to a drive through during the pandemic.

Timeline

Retail Store Manager

Experience, STARBUCKS
02.2010 - Current

CENTER OPERATIONS MANAGER

FEDEX OFFICE
01.1994 - 01.2009

CREDIT DEPARTMENT MANAGER

Earlier Career, FEDCO

Some College (No Degree) -

UNIVERSITY oF CALIFORNIA SAN DIEGO

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Lynn YarnoldRetail Store Manager