Lynn Zook
Commerce City,CO
Summary
Results-driven Regional Manager known for productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and market analysis. Excel in communication, problem-solving, and adaptability, ensuring success in managing multiple locations and achieving goals.
Overview
9
9
years of professional experience
Work History
Regional Manager
Fit To Smile Denver, Colorado
Denver, Colorado
07.2024 - 09.2024
- Maintained and evaluated clinic budgets, general ledger and billing systems.
- Conducted regular audits of patient accounts to ensure accuracy and compliance with regulations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed procedures for tracking patient records and updating treatment plans as needed.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Analyzed business performance data and forecasted business results for upper management.
- Educated employees on corporate policy and procedure compliance to facilitate improved operations outcomes.
- Maintained accurate records of all operational activities in accordance with company guidelines.
- Verified adherence to OSHA and internal safety standards to minimize risks and enhance workplace safety.
- Created performance reviews for staff members based on established criteria.
- Analyzed financial data related to regional operations performance and prepared detailed reports for executive review.
- Established budgets, monitored expenses, and tracked investments in the region's operations team.
- Prepared staff work schedules and assigned team members to specific duties.
West Regional Manager/Operations Manager
Jet Dental
Phoenix, AZ
02.2023 - 07.2024
- Maintained a high level of professionalism when interacting with customers or vendors in person or over phone and email communication.
- Controlled shrink through strategic inventory management and loss prevention approaches.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved conflicts between customers and employees within the region.
- Created and managed budgets for travel, training, and team-building activities.
- Trained staff on product knowledge, customer service techniques, sales strategies.
- Managed regional operations including inventory control, staffing levels, logistics, customer service.
- Implemented quality control measures to uphold company standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Delegated work to staff, setting priorities and goals.
- Created and maintained relationships with key customers in the region.
- Handled human resource concerns and established plans to handle issues consistently and efficiently.
- Reviewed completed work to verify consistency, quality, and conformance.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Cultivated positive rapport with associates and team leadership.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed routine maintenance and repair.
Dental Practice Manager
Broda Family Dental
Boulder, CO
04.2020 - 08.2022
- Implemented staff scheduling procedures to provide full coverage, supporting organizational needs.
- Scheduled dental appointments for patients and provided customer service support.
- Assessed needs for additional staffing or resources based on changes in workloads or growth trends.
- Compiled and coded patient information or data in appropriate computer system.
- Managed operations for dental practice, facilitating excellent patient support services, direction, and guidance.
- Created reports on monthly financials including income statements and balance sheets.
- Coordinated meetings with insurance companies regarding claims processing issues.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Completed relevant insurance and other claim forms.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Ensured compliance with all applicable laws, regulations, policies, procedures, and standards related to dental practice management.
- Developed and implemented new patient scheduling systems to improve efficiency.
- Implemented efficient systems for tracking inventory levels of necessary supplies and equipment.
- Implemented proactive measures to safeguard health and well-being of communities, utilizing good oral health and PPE.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Managed daily operations such as billing, accounts receivable and payable, payroll, and employee relations.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Monitored inventory levels of necessary supplies and equipment for the dental office.
- Organized supply purchases, equipment upgrades and operating expenses.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Monitored office supplies inventory and placed orders when necessary.
- Provided guidance on personnel matters such as disciplinary actions or promotions.
- Resolved patient complaints or inquiries promptly and professionally.
- Reviewed patient records for accuracy and completeness prior to treatment.
- Developed promotional programs to attract new patients.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Scheduled and confirmed patient appointments and consultations.
- Negotiated contracts with vendors for services or products needed by the practice.
- Provided leadership in developing operational plans to meet organizational goals.
- Tracked expenses associated with running a successful dental practice.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
- Hired, trained and monitored new office employees and took corrective action when necessary.
- Communicated with patients with compassion while keeping medical information private.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Developed marketing strategies to increase client base and revenue streams.
- Maintained and evaluated clinic budgets, general ledger and billing systems.
- Assisted in the recruitment, hiring and training of new staff members.
- Conducted regular performance reviews for staff members to ensure quality standards were met.
Dental Practice Manager
Sunrise Dental Care
Boulder, CO
10.2017 - 05.2019
- Implemented staff scheduling procedures to provide full coverage, supporting organizational needs.
- Scheduled dental appointments for patients and provided customer service support.
- Managed operations for dental practice, facilitating excellent patient support services, direction, and guidance.
- Created reports on monthly financials including income statements and balance sheets.
- Completed relevant insurance and other claim forms.
- Developed and implemented new patient scheduling systems to improve efficiency.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Managed daily operations such as billing, accounts receivable and payable, payroll, and employee relations.
Director of Operations
Mountain View Dental
Brighton/Denver, CO
08.2015 - 10.2017
- Implemented systems for monitoring employee attendance, scheduling, payroll.
- Ensured compliance with applicable laws, regulations, industry standards.
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Business Administration And Management
Phillips College
New Orleans, LA06-1987
Skills
- Operational management
- Operations
- Human resources management
- Systems and software expertise
- Operational oversight
- Customer and vendor relations
- Project management
- Staff management
- Cost reduction
- Business recordkeeping
- Database management
- Performance management
- Order management
- Multi-million dollar P&L management
- Safety protocol
- Territory management
- Recordkeeping compliance
- Staff training and development
- Brand development
- Goals and performance
- Personnel monitoring
- Staff supervision
Timeline
Regional Manager
Fit To Smile Denver, Colorado
07.2024 - 09.2024
West Regional Manager/Operations Manager
Jet Dental
02.2023 - 07.2024
Dental Practice Manager
Broda Family Dental
04.2020 - 08.2022
Dental Practice Manager
Sunrise Dental Care
10.2017 - 05.2019
Director of Operations
Mountain View Dental
08.2015 - 10.2017
Business Administration And Management
Phillips College
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