Lynn Zook
Commerce City,CO
Summary
Bold Profile SUMMARY Results-driven Regional Manager known for productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and market analysis. Excel in communication, problem-solving, and adaptability, ensuring success in managing multiple locations and achieving goals. Versatile Regional Manager experienced in wide range of business needs, including strategic planning, promotional activities and human resources. Accustomed to stepping into different roles every day to enable business operations to evolve and meet changing demands.
Overview
30
30
years of professional experience
Work History
Regional Manager
Fit To Smile Denver
Denver, Colorado
07.2024 - 09.2024
- Managed financial reporting for multiple dental offices within the region, ensuring accuracy while adhering to established deadlines.
- Boosted patient retention rates with exceptional customer service and timely resolution of concerns.
- Established clear performance metrics for dental office managers, enabling consistent evaluation of progress toward goals throughout the region.
- Coordinated regional meetings for dentists and hygienists to discuss industry trends, clinical advancements, and professional development opportunities.
West Regional Manager/Operations Manager
Jet Dental
Phoenix, AZ
02.2023 - 07.2024
- Maintained and evaluated clinic budgets, general ledger and billing systems
- Conducted regular audits of patient accounts to ensure accuracy and compliance with regulations
- Developed procedures for tracking patient records and updating treatment plans as needed
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness
- Analyzed business performance data and forecasted business results for upper management
- Educated employees on corporate policy and procedure compliance to facilitate improved operations outcomes
- Maintained accurate records of all operational activities in accordance with company guidelines
- Verified adherence to OSHA and internal safety standards to minimize risks and enhance workplace safety
- Created performance reviews for staff members based on established criteria
- Analyzed financial data related to regional operations performance and prepared detailed reports for executive review
- Established budgets, monitored expenses, and tracked investments in the region's operations team
- Prepared staff work schedules and assigned team members to specific duties
- Maintained a high level of professionalism when interacting with customers or vendors in person or over phone and email communication
- Controlled shrink through strategic inventory management and loss prevention approaches
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Resolved conflicts between customers and employees within the region.
- Created and managed budgets for travel, training, and team-building activities
- Trained staff on product knowledge, customer service techniques, sales strategies
- Managed regional operations including inventory control, staffing levels, logistics, customer service
- Implemented quality control measures to uphold company standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Evaluated individual and team business performance and identified
- Staff training and development
- Brand development
- Goals and performance
- Personnel monitoring
- Staff supervision
- Appointment setting
- OSHA regulations
- Scheduling coordination
- Office administration
- Budget planning
- Insurance processing
- Recruitment and hiring
- HIPAA compliance
- Dental terminology
- Patient relations
- Dental practice management
- Treatment Planning
- Human resources
- Dental software proficiency
- Workflow coordination
- Electronic dental record (EDR)
- Employee training
- Operational efficiency
- Leadership training
- Problem-solving abilities
- Conflict resolution
- Self motivation
- Excellent communication
- Staff development
- Effective communication
- Vendor management
- Employee engagement
- Organizational skills
- Crisis management
- KPI tracking
- Team leadership
- Multitasking
- Performance evaluation and monitoring
- Employee development
- Calendar management
Dental Practice Manager
Broda Family Dental
Boulder, CO
04.2020 - 08.2022
- Opportunities for improvement
- Delegated work to staff, setting priorities and goals.
- Created and maintained relationships with key customers in the region.
- Handled human resource concerns and established plans to handle issues consistently and efficiently
- Reviewed completed work to verify consistency, quality, and conformance
- Planned and led team meetings to review business results and communicate new and ongoing priorities
- Cultivated positive rapport with associates and team leadership.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met
- Completed routine maintenance and repair.
- Implemented staff scheduling procedures to provide full coverage, supporting organizational needs
- Scheduled dental appointments for patients and provided customer service support
- Assessed needs for additional staffing or resources based on changes in workloads or growth trends
- Compiled and coded patient information or data in appropriate computer system
- Managed operations for dental practice, facilitating excellent patient support services, direction, and guidance
- Created reports on monthly financials including income statements and balance sheets
- Coordinated meetings with insurance companies regarding claims processing issues
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications
- Completed relevant insurance and other claim forms.
- Scheduled tests, lab work or x-rays for patients based on physician orders
- Ensured compliance with all applicable laws, regulations, policies, procedures, and standards related to dental practice management
- Developed and implemented new patient scheduling systems to improve efficiency
- Implemented efficient systems for tracking inventory levels of necessary supplies and equipment
- Implemented proactive measures to safeguard health and well-being of communities, utilizing good oral health and PPE
- Answered telephones and directed calls to appropriate medical or adminstrative staff
- Managed daily operations such as billing, accounts receivable and payable, payroll, and employee relations
- Greeted patients, determined purpose of visit and directed to appropriate staff
- Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Monitored inventory levels of necessary supplies and equipment for the dental office.
Dental Practice Manager
Sunrise Dental Care
Boulder, CO
10.2017 - 05.2019
- Organized supply purchases, equipment upgrades and operating expenses
- Transmitted medical records and other correspondence by mail, e-mail, or fax
- Monitored office supplies inventory and placed orders when necessary.
- Provided guidance on personnel matters such as disciplinary actions or promotions
- Resolved patient complaints or inquiries promptly and professionally.
- Reviewed patient records for accuracy and completeness prior to treatment
- Developed promotional programs to attract new patients.
- Performed bookkeeping duties, preparing and sending financial statements or bills
- Scheduled and confirmed patient appointments and consultations.
- Negotiated contracts with vendors for services or products needed by the practice
- Provided leadership in developing operational plans to meet organizational goals
- Tracked expenses associated with running a successful dental practice.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments
- Hired, trained and monitored new office employees and took corrective action when necessary
- Communicated with patients with compassion while keeping medical information private
- Collaborated with multi-disciplinary staff to improve overall patient care and response times
- Developed marketing strategies to increase client base and revenue streams
- Maintained and evaluated clinic budgets, general ledger and billing systems
- Assisted in the recruitment, hiring and training of new staff members.
- Conducted regular performance reviews for staff members to ensure quality standards were met
- Implemented staff scheduling procedures to provide full coverage, supporting organizational needs
- Scheduled dental appointments for patients and provided customer service support
- Managed operations for dental practice, facilitating excellent patient support services, direction, and guidance
- Created reports on monthly financials including income statements and balance sheets
- Completed relevant insurance and other claim forms.
- Developed and implemented new patient scheduling systems to improve efficiency
- Answered telephones and directed calls to appropriate medical or adminstrative staff
- Managed daily operations such as billing, accounts receivable and payable, payroll, and employee relations.
Director of Operations
Mountain View Dental, Brighton
Denver, CO
08.2015 - 10.2017
- Implemented systems for monitoring employee attendance, scheduling, payroll
- Ensured compliance with applicable laws, regulations, industry standards
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations
- Set goals and expectations for direct reports using performance review process, holding staff accountable
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Business Administration And Management
Phillips College
June 1987
High School Diploma - undefined
Riverdale High School
May 1985
Skills
- Operational management
- Operations
- Human resources management
- Systems and software expertise
- Operational oversight
- Customer and vendor relations
- Project management
- Staff management
- Cost reduction
- Business recordkeeping
- Database management
- Performance management
- Order management
- Multi-million dollar P&L
- Management
- Safety protocol
- Territory management
- Recordkeeping compliance
Staff training and development
Goals and performance
Staff supervision
Personnel management
Operations management
Vendor management
Industry expertise
Sales and marketing strategies
Multi-million dollar P&L management
Team leadership
Leadership skills
Policies and procedures
Client relationship building
Team development
Attention to detail
Decision-making
Goal setting and performance metrics
Team building practices
Training and coaching
Multi-unit management
Customer service
Budget management
Operations oversight
Conflict management
Timeline
Regional Manager
Fit To Smile Denver
07.2024 - 09.2024
West Regional Manager/Operations Manager
Jet Dental
02.2023 - 07.2024
Dental Practice Manager
Broda Family Dental
04.2020 - 08.2022
Dental Practice Manager
Sunrise Dental Care
10.2017 - 05.2019
Director of Operations
Mountain View Dental, Brighton
08.2015 - 10.2017
Business Administration And Management
Phillips College
High School Diploma - undefined
Riverdale High School
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