Hi, I’m
Lynna Dyer
Office Manager
Gold Hill,OR
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
26
years of professional experience
1
Certification
Work History
Prestige Senior Living Arbor Place, Medford, OR
Administrative Assistant
2022.03 - Current (2 years & 6 months)
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Processed invoices using DSSI
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Delivered excellent cust9mer service
- provided support for Office Manager, Executive Director and Community Relations director.
- Completed background checks using Orchards
- submitted E-verify and I-9 documentation
- Word, Excel, Sharepoint, PCC, Healthcare Source.
- Reconciled petty cash and resident trust petty cash
- I-Alert system
- Assist with Activities and support the kitchen by serving or assisting the cook
- labor checkbook using Excel
- Coordinated employee appreciation week with fun games and snacks.
Walmart, Medford, OR
Front End Supervisor/cashier/department Manager
2001.07 - 2022.02 (20 years & 7 months)
Job overview
- Trained team members in successful strategies to meet operational and sales targets.
- Lead coordinator for Children's Miracle Network fundraiser for 4 years raising over $30,000
- Lead Front end coordinator for yearly holiday events
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Submitted reports to senior management to aid in business decision-making and planning.
- Promoted importance of security and customer tracking to minimize store losses.
- Strategically scheduled 75 team members to maintain optimal staffing at all times.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Prepared weekly employee work schedules for team members.
- Monitored cash drawers in 34 checkout stations to verify adequate cash supply.
My Favorite Property Managers, Medford, Oregon
Property Manager
2016.12 - 2021.10 (4 years & 10 months)
Job overview
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Maintained up to 100 original leases and renewal documents in digital and hardcopy format for property management office.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Corresponded with clients through email, telephone and postal mail
Curry Medical Center, Brookings, OR
Patient Registration
2019.08 - 2019.10 (2 months)
Job overview
- Collected and validated patient demographics and insurance information
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians
- Collected and processed co-payments and out-of-pocket charges using Thrive/CPSI
- Assisted patients in filling out check-in and payment paperwork
- Responded to customer requests for products, services and company information
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
The Springs, Medford, Oregon
Caregiver
2018.10 - 2019.01 (3 months)
Job overview
- Supported up to 10 clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Built strong relationships with clients to deliver emotional support and companionship.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
Education
Eisenhower High School , Rialto, CA
GED
12.1990
Skills
- Honesty and Integrity
- Effective leader
- Flexible
- Employee scheduling, interviewing
- Efficient multi-tasker
- Excellent customer service skills
- Organized
- Works well under pressure
- Committed team player
- Training and development
- Customer and client relations
- Travel coordination
- Office management
- Coaching and Mentoring
- Customer Service
- Monthly Reconciliations
- General Ledger Updates
- Customer Relations
- Account and Ledger Reconciliations
- Daily Ledgers
- Data Inputting
- Office Operations
- Bank Deposits
- Collection Calls
- Vendor Record Management
- Rent Collection
- Background Check Investigations
- Inspecting Properties
- Tenant Improvements
- Tenant Screening
- Tenant Relations
- Property Management Software Understanding
- Property Tours
- Great Planning Skills
- Scheduling Repairs
- Security Deposit Refunds
- Property Marketing and Promotion
- Property Showing
- Valid State Name] Driver's License
- Microsoft Office
- Collect Payments
- Tenant Eligibility Determination
- Screening Processes
Certification
- Medical Front Office, Arizona Computer Institute, Yuma Arizona -1993- Certificate
- Certified Nursing Assistant, Yuma Nursing Center, Yuma Arizona -1994-Certificate
- Recertification for new state CNA/HHA Career Moves, Inc, Riverside California- 1996-Certificate
- Refresher course CNA- Medford Rehabilitation Center, Medford Oregon-2008
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefitsTimeline
Administrative Assistant
Prestige Senior Living Arbor Place
2022.03 - Current (2 years & 6 months)
Patient Registration
Curry Medical Center
2019.08 - 2019.10 (2 months)
Caregiver
The Springs
2018.10 - 2019.01 (3 months)
Property Manager
My Favorite Property Managers
2016.12 - 2021.10 (4 years & 10 months)
Front End Supervisor/cashier/department Manager
Walmart
2001.07 - 2022.02 (20 years & 7 months)
Eisenhower High School
GED
- Medical Front Office, Arizona Computer Institute, Yuma Arizona -1993- Certificate
- Certified Nursing Assistant, Yuma Nursing Center, Yuma Arizona -1994-Certificate
- Recertification for new state CNA/HHA Career Moves, Inc, Riverside California- 1996-Certificate
- Refresher course CNA- Medford Rehabilitation Center, Medford Oregon-2008
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