Lynna Stites
St. Petersburg,FL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Data Input Specialist/Peer Reviewer
The Midtown Group
02.2024 - 04.2024
- Maintained high levels of productivity by consistently meeting or exceeding data input quotas.
- Ensured data confidentiality through strict adherence to security protocols and guidelines.
- Demonstrated exceptional attention to detail when entering complex datasets, resulting in increased reliability of information records.
- Participated in cross-functional teams to ensure seamless integration of new software systems into existing workflows.
- Conducted regular audits on entered data to proactively identify discrepancies and implement corrective actions as necessary.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Used computer software to store and retrieve data.
- Followed data entry protocols, rules and regulations.
- Checked for accuracy by verifying data and records.
Providers Line
Premiere Administration Solutions
03.2022 - 11.2023
- Greeted customers to determine wants or needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Provided customers with product and service information.
- Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
- Assisted customers with billing questions or payment issues.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Developed and maintained positive customer relationships.
- Navigated through computer systems to review information and respond appropriately to callers.
- Answered incoming customer inquiries via telephone and email.
- Navigated through multiple systems to resolve customer requests.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Office Assistant
Mostly Mopars
07.2021 - 01.2022
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Dispersed incoming mail to correct recipients throughout office.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
- Maintained an organized filing system of paper documents and electronic files.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
E-Billing Administrative Support
Wilson Hcg
12.2019 - 07.2021
- Collected, posted and managed patient account payments.
- Ran partner reports for team
- Updated status on report
- Assisted hire up team members once done with my report.
- Recorded and reported any account issues.
Education
Some College (No Degree) - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
Tampa, FLSkills
- Honest and Dependable
- Customer Service
- Organization
- Team Cooperation
- Accuracy and Attention to Detail
- Fast Typing Speed
- Deadline Oriented Approach
- Organizational abilities
- Research and data collection
- Numeric and Alphanumeric Input
- Document Scanning and Indexing
- Data accuracy
- Customer Service-Oriented
- Independent worker
- Maintains confidentiality
- Document Scanning
- Data Processing
- Order Processing
- Multi-line phone proficiency
- Fast Learner
- Data Review and Verification
- Alphanumeric Entry
Affiliations
- Going to the beach
- Reading
- Listen to music
- Bake and Cook
Timeline
Data Input Specialist/Peer Reviewer
The Midtown Group
02.2024 - 04.2024
Providers Line
Premiere Administration Solutions
03.2022 - 11.2023
Office Assistant
Mostly Mopars
07.2021 - 01.2022
E-Billing Administrative Support
Wilson Hcg
12.2019 - 07.2021
Some College (No Degree) - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
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