Lynna Stites
St. Petersburg,FL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Data Input Specialist/Peer Reviewer
The Midtown Group
02.2024 - 04.2024
- Checked for accuracy by verifying data and records.
- Coded and processed applications into required electronic formats.
- Built and maintained tracking databases for variety of measuring aspects.
- Updated and maintained customer information, documents and records.
- Compared transcribed data with source document to detect and correct errors.
Providers Line
Premiere Administration Solutions
03.2022 - 11.2023
- Greeted customers to determine wants or needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Provided customers with product and service information.
- Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
- Assisted customers with billing questions or payment issues.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Developed and maintained positive customer relationships.
- Navigated through computer systems to review information and respond appropriately to callers.
- Answered incoming customer inquiries via telephone and email.
- Navigated through multiple systems to resolve customer requests.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Office Assistant
Mostly Mopars
07.2021 - 01.2022
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Dispersed incoming mail to correct recipients throughout office.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
- Maintained an organized filing system of paper documents and electronic files.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
E-Billing Administrative Support
Wilson Hcg
12.2019 - 07.2021
- Collected, posted and managed patient account payments.
- Ran partner reports for team
- Updated status on report
- Assisted hire up team members once done with my report.
- Recorded and reported any account issues.
Education
Some College (No Degree) - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
Tampa, FLSkills
- Customer Assistance
- Positive Customer Engagement
- Honest and Dependable
- Customer Service
- Exceeding Customer Expectations
- Organization
- Team Cooperation
- Building Customer Loyalty
- Attention to Detail
Affiliations
- Going to the beach
- Reading
- Listen to music
- Bake and Cook
Timeline
Data Input Specialist/Peer Reviewer
The Midtown Group
02.2024 - 04.2024
Providers Line
Premiere Administration Solutions
03.2022 - 11.2023
Office Assistant
Mostly Mopars
07.2021 - 01.2022
E-Billing Administrative Support
Wilson Hcg
12.2019 - 07.2021
Some College (No Degree) - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
Similar Profiles
Patria TAYLORPatria TAYLOR
Data Entry Clerk at The Midtown GroupData Entry Clerk at The Midtown Group
Jazsimine CartwrightJazsimine Cartwright
Call Agent at The Midtown GroupCall Agent at The Midtown Group
Jaila StokesJaila Stokes
Helpline Agent at The Midtown GroupHelpline Agent at The Midtown Group