LYNNAE O. GARNER
White Hall,USA
Summary
Experienced with engaging customers and driving sales through personalized recommendations. Utilizes effective communication and active listening to understand and meet customer needs. Track record of maintaining organized and visually appealing product displays to enhance shopping experience.
Overview
10
10
years of professional experience
Work History
Retail Sales Consultant
AT&T
11.2017 - Current
- Resolved customer complaints promptly, maintaining a positive brand image.
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Handled cash transactions accurately while adhering to established security procedures.
- Trained new employees on store policies, procedures, and best practices for superior customer service.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Cashier/Customer Service Representative
Lowes
04.2015 - 03.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Administrative Assistant II
University Of Arkansas At Pine Bluff
10.2015 - 11.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Education
High School Diploma -
Pine Bluff High School
Pine Bluff, AR05-2010
Skills
- Cash management expertise
- Task prioritization
- Collaborative teamwork
- Customer service excellence
- Sales strategy development
- Customer engagement
- Building rapport
- Teamwork and collaboration
- Time management
- Inventory management
- Training and mentoring
Timeline
Retail Sales Consultant
AT&T
11.2017 - Current
Administrative Assistant II
University Of Arkansas At Pine Bluff
10.2015 - 11.2017
Cashier/Customer Service Representative
Lowes
04.2015 - 03.2018
High School Diploma -
Pine Bluff High School
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