Lynnae Henderson
Cudahy,WI
Summary
Outgoing individual with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
18
18
years of professional experience
Work History
Office Manager
Cermele & Matthews, S.C.
Milwaukee, WI
12.2020 - Current
- Establish workflow processes, monitor daily productivity and implement modifications to improve overall performance of personnel.
- Conduct payroll transactions in an efficient, accurate & timely manner. Maintain and update payroll information and resolve any discrepancies. Ensure compliance by following policies and procedures.
- Aggregate and analyze data related to administrative costs to prepare monthly billable hours and financial forecasts for Superiors.
- Optimize organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Oversee office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintain computer and physical filing systems.
- Manage office operations while updating calendars for attorneys.
- Proof all documents prior to submitting to court.
- Prepare and e-file documents for upcoming hearings.
Accounts Payable/Payroll Specialist
Rausch, Sturm, Israel, Enerson & Hornik
Brookfield, WI
06.2020 - 11.2020
- Performed a range of accounting and clerical tasks related to accounts payable functions.
- Completed weekly payroll for company employees.
- Created detailed expense reports and requests for capital expenditures.
- Entered figures using 10-key calculator to compute data quickly.
- Received, processed and verified invoices. Coded invoices with accurate pay details.
- Assisted payroll management with all weekly payroll duties to include corrections, errors, and approvals on all PTO requests along with final timesheets.
- Completed all end of month financials; reconciling all attorneys monthly expenses; creating imports and documenting all functions into QuickBooks.
Office Manager
Pinelawn Memorial Park
Milwaukee, WI
12.2018 - 06.2020
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Coordinated special projects and managed schedules.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Assisted in developing annual budgets and maintained operating expenses within budget.
- Prepared payroll.
- Processed all month end reports along with check requests.
- Hired, trained and managed staff.
- Attended all meetings and prepared meeting minutes.
Front Office Manager
Krause Funeral Home
Milwaukee, WI
09.2015 - 08.2018
- Managed day to day operations of the office in 4 locations.
- Coached employees through day-to-day work and complex problems.
- Assisted management with interviewing potential employees by asking appropriate questions and providing feedback after interviews.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Supervised 9 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
- Proofed work for entire team, answered and directed calls.
- Developed new department training manual.
Administrative Assistant
Division Six Sports
Atlanta, GA
01.2011 - 05.2015
- E-Commerce
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Communicated effectively with clients and their representatives, client employees, visitors and client vendors.
- Managed and maintained all inventories for online division.
- Ensured all emails and inquiries are handled and resolved daily.
- Answered phones and handled all customer disputes.
- Ensured all spreadsheets were maintained and prepared monthly sales reports for management.
Litigation Legal Assistant
Rausch, Sturm, Israel, Enerson & Hornik
Brookfield, WI
04.2003 - 01.2011
- Prepared and processed legal documents, provided assistance to counsel in preparation for court.
- Mailed, faxed and/or arranged for delivery of legal correspondence to clients and court officials.
- Trained employees on software upgrades pertaining to scanner software.
- Made photocopies of correspondence, scanned documents and other printed materials.
- Uploaded images onto company server; imported into software.
- Organized, created and opened electronic files.
Education
Associate of Science - Criminal Justice
Sanford Brown College
Milwaukee, WI11.2009
High School Diploma -
James Madison Academic Campus
Milwaukee, WI06.1999
Skills
- Microsoft Office Suite
- Coaching and Mentoring
- Complex Problem Solving
- Team Management and Supervision
- Recruitment and Hiring
- Accounts Payable and Receivable
- Intuit QuickBooks
- Attention to Detail
- Microsoft Office
- Notary
Timeline
Office Manager
Cermele & Matthews, S.C.
12.2020 - Current
Accounts Payable/Payroll Specialist
Rausch, Sturm, Israel, Enerson & Hornik
06.2020 - 11.2020
Office Manager
Pinelawn Memorial Park
12.2018 - 06.2020
Front Office Manager
Krause Funeral Home
09.2015 - 08.2018
Administrative Assistant
Division Six Sports
01.2011 - 05.2015
Litigation Legal Assistant
Rausch, Sturm, Israel, Enerson & Hornik
04.2003 - 01.2011
Associate of Science - Criminal Justice
Sanford Brown College
High School Diploma -
James Madison Academic Campus
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