LYNNARD BAKER
Belleville,MI
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Automotive retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
General Manager
Advance Auto Parts
02.2018 - 04.2025
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Cashier
Lowes Home Improvment
Ann Arbor, MI
02.2018 - 02.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Parts Counter Person
Germaine Audi of Ann Arbor
02.2017 - 02.2018
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
Education
High School Diploma -
St. Mary's of Redford
Detroit, MI06-1991
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Customer relations
- Inventory control
Timeline
General Manager
Advance Auto Parts
02.2018 - 04.2025
Cashier
Lowes Home Improvment
02.2018 - 02.2020
Parts Counter Person
Germaine Audi of Ann Arbor
02.2017 - 02.2018
High School Diploma -
St. Mary's of Redford
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