Lynnaya Grandy

• Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
• Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
• Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
• Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
• Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
• Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
• Trained new employees and delegated daily tasks and responsibilities.
• Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
• Enforced company policies and regulations with employees

Detailed Duties:

• 1. Ensure the health, safety, comfort, and welfare of each individual in their care.
• 2. Assist individuals with their daily tasks, as necessary.
• 3. Assist in bathing, toileting, dressing, and other personal cares as needed.
• 4. Assist in proper lifting and transferring of individuals.
• 5. Provide training and assistance to individuals in daily living skills.
• 6. Pass medications.
• 7. Document in appropriate books.
• 8. Transport individuals as necessary.
• 9. Cleaning or assisting individuals in cleaning.
• 10. Prepare well balanced meals within the guidelines of each individual’s requirements or special diets.
• 11. Ensure individual’s laundry is clean, assist or wash as required with each individual.
• 12. Take individuals out into the community.
• 13. Assist individuals in money management. Account for individual’s cash that is under Provide Care control.
• 14. Implement individual’s program plan.
• 15. Ensure the dignity and respect of each individual is maintained.
• 16. Attend all staff meetings and training sessions.
• 17. Maintain confidentiality of all individual’s records.
• 18. Other reasonable duties as assigned.
• 19. Part time staff is required to pick up at least one extra shift per month if asked to do so.

Principle Accountabilities:

• 1. Accountable to each individual.
• 2. House Manager and Designated Coordinator.
• 3. Program Director.
• 4. Accountable for money in their charge.
• 5. Accountable to document as required.

Principle Interactions (other staff, client families, county workers, etc.):

• 1. Interacts with site individuals.
• 2. Interacts with other staff.
• 3. Interacts with House Manager, Designated Coordinator and Program Director.
• 4. May interact with family members or Case Managers if House Manager is not available

• Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
• Expedited order processing for increased efficiency in high-volume periods.
• Maintained a clean and organized workspace, adhering to strict sanitation standards.
• Operated the cash register with accuracy, ensuring proper handling of transactions.
• Collaborated with team members to maintain a smooth workflow during busy hours.
• Assisted in inventory management, ordering necessary supplies to prevent shortages and reduce waste.
• Developed proficiency in preparing various sandwich types, meeting diverse customer preferences and dietary needs.
• Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
• Trained new employees on company policies and procedures, contributing to overall team performance and growth.
• Increased speed of service through effective multitasking and time management skills.
• Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
• Contributed ideas for menu development based on customer feedback and industry trends.
• Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
• Streamlined sandwich preparation processes for improved efficiency without sacrificing quality or presentation standards.
• Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
• Greeted guests, promoted specials, and took orders.
• Prepared and presented food in compliance with health and safety guidelines.
• Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
• Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
• Assisted customers in choosing menu items by providing food complementing information.
• Executed sandwich artistry duties with very low occurrence of errors.
• Restocked and rotated stock in display case to mitigate stock loss.
• Operated manual and electric appliances to peel, slice, and trim food.
• Kept kitchen, counter and dining areas cleaned and sanitized.
• Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
• Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
• Prepared salads, soups and sandwiches for customers.
• Kept drawer balanced by accurately processing cash, credit and debit payments.
• Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
• Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.