Lynndeiy Bottoms
Murray,UT
Summary
Experienced customer service and operations professional with over 16 years in client support and team coordination. Expertise in communication, conflict resolution, and staff leadership enhances problem-solving capabilities in fast-paced environments. Committed to fostering long-term relationships and delivering positive experiences for clients and teams.
Overview
1
1
Certification
Work History
Program Manager
CTA Community Supports
West Jordan, Utah
2009 - 2025
- Delivered high-level support for individuals, families, healthcare providers, and community partners.
- Managed daily operations of 24/7 residential support program to ensure high service quality and client satisfaction.
- Built strong relationships through clear communication, empathy, and reliable assistance.
- Supervised and scheduled staff to maintain a collaborative, customer-focused environment and enhance team effectiveness.
- Handled urgent situations efficiently to ensure continuity of care and issue resolution.
- Coordinated appointments, documentation, payroll reporting, and operational tasks to support seamless program functionality.
Assembler
Edwards Lifesciences
Draper, Utah
2022 - 2023
- Contributed to compliance with regulations in medical manufacturing through precision, teamwork, and attention to detail.
- Ensured quality standards while consistently meeting productivity goals.
- Certified on six production stations and assisted team members to improve workflow and efficiency.
- Demonstrated reliability by consistently meeting deadlines in a fast-paced work environment.
Dietary Aide
Bennion Care Center
Taylorsville, UT
2006 - 2009
- Delivered individualized meal support with attentive customer service to enhance dining experience for elderly residents.
- Facilitated respectful and compassionate meal service to promote dignity and comfort for residents.
- Maintained organized dining and kitchen areas while following health and safety standards.
- Cultivated a welcoming and positive dining atmosphere for residents and visitors.
Education
Salt Lake Community College
Salt Lake City, UTSkills
- Project management
- Quality assurance
- Care coordination
- Customer relationship management
- Staff supervision
- Documentation accuracy
Certification
- CPR & First Aid • SOAR • ANCR • Team Lead • Assistant Manager • Program Manager • Six SOP Station Certifications
Additional Values
- 16+ years of leadership and customer-focused experience
- Strong ability to de-escalate stressful situations
- Proven record of reliability and professionalism
- Experienced working with diverse populations and teams
- Skilled at building trust and positive relationships quickly
Timeline
Program Manager
CTA Community Supports
2009 - 2025
Assembler
Edwards Lifesciences
2022 - 2023
Dietary Aide
Bennion Care Center
2006 - 2009
Salt Lake Community College