Lynndella Curtis
Chattanooga,TN
Summary
Patient-focused individual (job title) equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
9
9
years of professional experience
Work History
Care Manager
Volunteer Behavioral Health
Cleveland, TN
07.2019 - 04.2023
- Monitored care plan to evaluate effectiveness, document interventional achievement and suggest changes.
- Created plan of care to assist patients in reducing problems or barriers to achieve optimal level of health.
- Attended and actively participated in meetings to provide and receive information on patient progression.
- Facilitated communication between members of health care delivery while involving clients in decision-making processes to minimize service fragmentation.
- Used motivational interviewing to educate, support and motivate change.
- Communicated with patients with compassion while keeping medical information private.
Crisis Intervention Specialist
Volunteer Behavioral Health
Chattanooga, TN
09.2019 - 05.2021
- Developed safety plans to minimize crisis risk and intervene with specific procedures.
- Applied abilities in techniques like active listening and collaborative problem-solving to make positive impact.
- Collected and documented information from clients about concerns and available contextual details.
- Understood and followed oral and written directions.
Call Center Interviewer
Wilkins Research Svc
Chattanooga, TN
06.2014 - 10.2017
- Used computers or specified forms to compile, record and code results or data from interview or survey.
- Explained survey objectives and procedures to interviewees, interpreting survey questions to help with comprehension.
- Identified and resolved inconsistencies in interviewees' responses by means of appropriate questioning or explanation.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Master of Science - Psychology
Grand Canyon University
Phoenix, AZ08.2012
Bachelor of Science - Psychology
University of Tennessee-Chattanooga
Chattanooga08.2010
Associate of Science - Psychology
Chattanooga State Community College
Chattanooga, TN05.2008
Skills
- Case Assessments
- Policy and Program Development
- Employee Performance Evaluations
- Verbal and Written Communication
Timeline
Crisis Intervention Specialist
Volunteer Behavioral Health
09.2019 - 05.2021
Care Manager
Volunteer Behavioral Health
07.2019 - 04.2023
Call Center Interviewer
Wilkins Research Svc
06.2014 - 10.2017
Master of Science - Psychology
Grand Canyon University
Bachelor of Science - Psychology
University of Tennessee-Chattanooga
Associate of Science - Psychology
Chattanooga State Community College
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