Lynndrica Granville
Hampton,VA
Summary
Driven professional with a proven track record in enhancing customer satisfaction and team collaboration, as demonstrated at Walmart. Skilled in complaint handling and client relationship building, adept at leveraging exceptional communication and problem-solving abilities to achieve results. Excelled in high-pressure environments, ensuring meticulous attention to detail and reliability in every customer interaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Consumer Services Specialist
Remote
06.2022 - Current
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Supported marketing efforts by gathering valuable insights from customers regarding their experiences with products/services and sharing these findings with relevant departments.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices for consumer services professionals.
- Handled escalated customer issues with professionalism and diplomacy, maintaining a positive brand image at all times.
Bakery and Deli Associate
Walmart
01.2019 - 08.2022
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
- Collaborated with team members to efficiently complete daily tasks and consistently meet customer
Education
Diploma -
Dooly County High School
Vienna, GA05.2018
Skills
Client Relationship Building
Exceptional communication
Stress Tolerance
Complaint Handling
Call center experience
Customer Service
Teamwork and Collaboration
Problem-Solving
Time Management
Attention to Detail
Problem-solving abilities
Multitasking
Calm and Professional Under Pressure
Reliability
Certification
COMPUTER OPERATOR Certificate and COOK (ANY INDUSTRY) Certificate
Timeline
Consumer Services Specialist
Remote
06.2022 - Current
Bakery and Deli Associate
Walmart
01.2019 - 08.2022
Diploma -
Dooly County High School
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