Lynndsi Musacchio
Lyndhurst,OH
Summary
Compassionate Care Navigator with 7+ years of experience coordinating care for older adults with complex medical, financial, and psychosocial needs. Skilled in remote care coordination, healthcare system navigation, trauma-informed support, and interdisciplinary collaboration. Proven ability to manage large caseloads, document accurately in EHR systems, and support vulnerable populations through remote and in-person services.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Care Navigator – Holocaust Program Specialist
Jewish Family Service Association (JFSA)
Pepper Pike, OH
01.2018 - Current
- Manage a caseload of 70+ clients using phone and in-person communication to assess medical, financial, and social needs
- Conduct comprehensive care assessments and develop individualized care plans in collaboration with healthcare providers and family members
- Coordinate care across medical teams, community agencies, and internal departments while ensuring HIPAA compliance
- Assist clients with Medicare/Medicaid navigation, benefits enrollment, and government assistance applications
- Monitor symptoms and care outcomes through ongoing telephonic and in-person follow-ups
- Advocate for client needs during interdisciplinary care meetings and funding allocation discussions
- Complete and notarize official documentation to maintain eligibility for Holocaust Survivor Reparations
- Utilize critical thinking to resolve complex barriers to care
- Maintain thorough documentation in Credible EHR system
- Provide remote and in-person care navigation services for Holocaust survivors and older adults using a person-centered, trauma-informed approach.
Social Support Services Coordinator
Jewish Family Service Association (JFSA)
Pepper Pike, OH
01.2018 - 01.2022
- Independently managed, planned and implemented events for weekly “Arts and Culture” program
- Created calendars, flyers and other documents to advertise events
- Coordinated transportation and logistics for participants as needed
- Supervised programs to ensure client safety and trauma-informed care adherence
- Delegated responsibilities to staff and volunteers to support smooth operations
Family Advocate
Jewish Family Service Association (JFSA)
Pepper Pike, OH
01.2017 - 01.2018
- Conducted client check-ins via phone and in-home visits to assess needs and service effectiveness
- Supported clients during medical appointments and communicated outcomes to care teams
- Educated clients on available services and assisted with enrollment and coordination
- Participated in and coordinated trauma-informed care trainings for staff and community partners
- Prepared quarterly outcome and impact reports
Lease Administrator
Corporate Living
Twinsburg, OH
01.2015 - 01.2017
- Managed client documentation and contracts with high attention to detail
- Coordinated remotely with vendors, property managers, and internal teams
- Trained new staff and provided after-hours support
Customer Service Specialist
Corporate Living
Twinsburg, OH
01.2011 - 01.2015
- Delivered high-volume customer support in a fast-paced environment
- Resolved complex client issues through clear communication and follow-up
- Tracked customer satisfaction metrics and maintained databases
- Handled after-hours emergencies while on-call
Education
Bachelor of Arts - Communication
Malone University
Canton, OH01.2010
Skills
- Care coordination
- Healthcare systems
- Resource identification
- Customer service
- Problem-solving
- Organizational skills
- Caring and empathetic
- Detail-oriented
Certification
- Master Certified Health Coach, Dr. Sears Wellness Institute (2021)
- Integrative Wellness & Life Coach, Integrative Wellness Academy (2017)
- Notary Public, State of Ohio (2019)
Timeline
Care Navigator – Holocaust Program Specialist
Jewish Family Service Association (JFSA)
01.2018 - Current
Social Support Services Coordinator
Jewish Family Service Association (JFSA)
01.2018 - 01.2022
Family Advocate
Jewish Family Service Association (JFSA)
01.2017 - 01.2018
Lease Administrator
Corporate Living
01.2015 - 01.2017
Customer Service Specialist
Corporate Living
01.2011 - 01.2015
Bachelor of Arts - Communication
Malone University