Lynne Ashborne
Bulawayo
Summary
Enthusiastic Optical Assistant with knack for delivering exceptional customer service and ensuring patient satisfaction. Skilled in fitting and adjusting eyewear, providing tailored optical advice, and supporting optometrists during eye examinations. Known for creating welcoming environment that encourages repeat business and positive client feedback.
Overview
22
22
years of professional experience
2
2
years of post-secondary education
Work History
Depot Manager
Matanuska Distribution
Bulawayo, Zimbabwe
02.2024 - Current
- Spearheaded continuous improvement initiatives to streamline processes and reduce costs.
- Led a team of over 30 employees, fostering a cooperative work environment.
- Collaborated closely with other departments to ensure smooth functioning of the depot operations.
- Maintained strict adherence to company policies and legal regulations at all times in the depot.
Bookkeeper
Bateman Water Zimbabwe
Bulawayo, Zimbabwe
11.2013 - 01.2024
- Assisted in budget preparation, aided in cost control measures.
- Implemented timely prepayments and accruals, maintaining efficient payroll activity.
- Performed credit checks on potential clients to minimise risk of bad debts.
- Led weekly, fortnightly and monthly payroll activity according to company requirements and deadlines.
Administrator/PA
Walkers Pub & Restaurant
Bulawayo, Zimbabwe
03.2007 - 11.2013
- Received and processed staff business expenses, maintaining excellent cash flow and budget management.
- Managed expense reports accurately for budget control purposes.
- Processed expense reports, resulting in accurate financial records maintained consistently.
Optical Practice Manager/Optical Assistant
Martin Jones Optometry
Bulawayo, Zimbabwe
02.2003 - 02.2007
- Monitored and evaluated performance of practice, suggesting improvements to save on operating cost.
- Resolved issues by recording and investigating complaints and recommending remedial actions.
- Oversaw and developed efficient appointments system, reducing patient wait times.
- Collected and filed admission, discharge and coding reports to maintain thorough and accurate patient records.
- Performed frame repairs and adjustments for customer comfort.
- Answered customer queries with excellent product knowledge and professionalism.
- Educated customers on lens and frame requirements to assist in decision-making.
- Advised customers on lens types, boosting their understanding and making informed choices easier.
- Adapted well to high pressure situations during peak times, maintaining quality service standards.
Education
Diploma of Higher Education - Tourism & Business Studies
Institute of Commercial Management
United Kingdom 01.2000 - 02.2002
Skills
People Management
Stock management
Supply chain understanding
Accounts reconciliation
Problem solving strength
Client acquisition strategies
Prescription interpretation
Promotions and upselling
Frame adjustment
Multifocal lens selection
Visual field testing
Spectacle repair
Timeline
Depot Manager
Matanuska Distribution
02.2024 - Current
Bookkeeper
Bateman Water Zimbabwe
11.2013 - 01.2024
Administrator/PA
Walkers Pub & Restaurant
03.2007 - 11.2013
Optical Practice Manager/Optical Assistant
Martin Jones Optometry
02.2003 - 02.2007
Diploma of Higher Education - Tourism & Business Studies
Institute of Commercial Management
01.2000 - 02.2002