Summary
Overview
Work History
Education
Skills
Timeline
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Lynne Clark

St Helena Is,SC

Summary

With a proven track record at American Airlines, I excel in customer service and problem-solving, enhancing customer satisfaction and team performance. My expertise in airline policies and cultural awareness, combined with a positive attitude, drives operational excellence and fosters collaborative success.

Overview

43
43
years of professional experience

Work History

Delivery Driver

LCLM
06.2022 - 09.2024
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Porter

Vaden Cheverlette of Beaufort
06.2021 - 06.2022
  • Picked up vehicles from and delivered vehicles to customers as directed by management.
  • Supported dealership operations through regular inventory checks, updating vehicle status, and moving cars as needed.
  • Enhanced customer satisfaction by efficiently transporting vehicles to designated areas.
  • Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.

Support Delivery Driver

UPS
12.2021 - 01.2022
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Culinary Assistant

ViLiving
06.2019 - 04.2021
  • Supported head chef in menu development, resulting in increased positive customer feedback.
  • Participated in weekly inventory checks and ordering processes, ensuring the availability of necessary ingredients for daily operations.
  • Assisted with training new hires, fostering a supportive team atmosphere and improving overall kitchen efficiency.
  • Performed routine equipment maintenance tasks, extending the lifespan of essential kitchen tools and appliances.

Server

Pattaconk 1850
10.2005 - 10.2017
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Purchasing Assistant

Roto Frank of America
08.1999 - 09.2005
  • Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
  • Maintained accurate records of purchases, pricing, and documentation for audit purposes.
  • Established and managed supplier and vendor relationships.
  • Verified receipt of items by comparing items received to items ordered and resolved shipment order errors with suppliers.

Airline Customer Service Agent

American Airlines
08.1989 - 08.1999
  • Provided exceptional customer service with empathetic listening and effective problem-solving skills.
  • Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
  • Collaborated with team members to achieve high levels of performance in demanding situations.
  • Trained newly hired representatives as well as continuing ,new

education for current representatives

  • Operated collins switch, determined and granted TL and OT as necessary
  • Booked reservations as needed for domestic, international and caribbean flights



Professional School Bus Driver

M&J Bus Lines
08.1981 - 07.1989
  • Developed strong relationships with fellow drivers, dispatchers, mechanics, and other key personnel involved in maintaining smooth operation of the transportation department.
  • Ensured compliance with local traffic laws as well as district policies for student transportation services.
  • Assisted special needs students in boarding and disembarking the bus safely, demonstrating empathy and patience.
  • Assisted in training new bus drivers to ensure they were familiar with district policies, procedures, and best practices for safe student transportation.

Education

Associate of Arts - IT

UOP
Phoenix, AZ
05-2011

Skills

  • Positive Attitude
  • Customer Service
  • Teamwork and Collaboration
  • Attention to Detail
  • Time Management
  • Dependable and reliable
  • Problem-Solving
  • Customer Relations
  • Cultural Awareness
  • Airline Policies

Timeline

Delivery Driver

LCLM
06.2022 - 09.2024

Support Delivery Driver

UPS
12.2021 - 01.2022

Porter

Vaden Cheverlette of Beaufort
06.2021 - 06.2022

Culinary Assistant

ViLiving
06.2019 - 04.2021

Server

Pattaconk 1850
10.2005 - 10.2017

Purchasing Assistant

Roto Frank of America
08.1999 - 09.2005

Airline Customer Service Agent

American Airlines
08.1989 - 08.1999

Professional School Bus Driver

M&J Bus Lines
08.1981 - 07.1989

Associate of Arts - IT

UOP
Lynne Clark