Lynne Cook
Norman
Summary
Clinical professional with comprehensive background in overseeing healthcare operations and delivering patient-centered care. Expertise in developing and implementing clinical programs with focus on quality improvement and client satisfaction. Known for fostering team collaboration, adapting to evolving needs, and achieving impactful results.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Hospice Clinical Director
Apex Home Health & Hospice
12.2022 - Current
- Responsible for identifying and evaluating patient needs and appropriateness for hospice by reviewing the initial intake screening form before assignment to ensure Medicare COPs are followed
- Assist with training and orientation of staff
- Provides supervision and guidance to clinical staff
- Conducts IDG and other staff meetings
- Increased hospice patient census from approximately 20 to 65
- Staffing and scheduling of appropriate personnel including RNs, LPNs, CHHAs, Social Workers, Chaplains, and support staff while maintaining an appropriate budget
- Evaluate individual performance of staff members, including periodic performance appraisals and performance improvement plans
- Conducts regular medical records review and audits to ensure quality measures and compliance
- Responsible for the QAPI Program
Mental Health Program Director/Assistant Clinical Director
Apex Home Health & Hospice
05.2017 - 12.2022
- Direct supervisor for 5 Psychiatric-Certified Home Health RN Case Managers
- Increased mental health patient census from approximately 35 to over 150
- Psychiatric-Certified by CMS to see Psychiatric Home Health Patients
- Responsible for the coordination of care of home care delivery, including skilled nursing, Physical Therapy, Occupational Therapy, Speech Therapy, Medical Social Work, wound care and mental health care
- Staffing and scheduling of appropriate personnel including registered nurses, home health aides, and support staff while maintaining an appropriate budget
- Evaluate individual performance of staff members, including periodic performance appraisals and performance improvement plans
- Conduct regular medical records review and audits to ensure quality measures and compliance
- Responsible for the QAPI Program
Psychiatric Home Health Clinical Supervisor
Lifespring Home Health
12.2013 - 05.2017
- Direct supervisor for 3-5 Psychiatric-Certified Home Health RN Case Managers
- Home Health Case Manager for 30-60+ Home Health Patients
- Psychiatric-Certified by CMS to see Psychiatric Home Health Patients
- Responsible for the coordination of care of home care delivery, including skilled nursing, Physical Therapy, Occupational Therapy, Speech Therapy, Medical Social Work, wound care and mental health care
- Evaluate individual performance of staff members, including periodic performance appraisals and performance improvement plans
Psychiatric Certified RN
Independent Therapy Services
12.2012 - 12.2013
- Medicare-certified Psychiatric Registered Nurse
Program Director
Inspirations Outpatient Counseling
04.2011 - 12.2013
- Responsible for day-to-day operations of a Geriatric Intensive Outpatient Program
- Staffing and scheduling of appropriate personnel including psychiatrist, nurses, licensed therapists, office support staff, and drivers while maintaining an appropriate budget
- Evaluate individual performance of staff members, including periodic performance appraisals and performance improvement plans
- Direct supervisor for approximately 20 employees
- Conduct regular medical records review and audits to ensure quality measures and compliance
- Develop and monitor budgets and resource allocations while identifying strategies to reduce costs and improve quality of care and service
- Operate in conjunction with host hospital to ensure JCAHO regulatory compliance
- Developed tracking and assessment tools to help prioritize workflow to ensure timely provision of services
RN Case Manager—Psychiatric Certified
Carter Healthcare
10.2009 - 04.2011
- Home Health Case Manager for 60+ Home Health Patients
- Psychiatric-Certified by CMS to see Psychiatric Home Health Patients
- Responsible for the coordination of care of home care delivery, including skilled nursing, Physical Therapy, Occupational Therapy, Speech Therapy, Medical Social Work, wound care, and mental health care
Director of Nursing
J.D. McCarty Center
08.2006 - 07.2009
- Direct supervisor to 30 Registered Nurses and 5 Licensed Practical Nurses
- Expanded Nursing Department from 16 nurses to 35 full-time nurses
- Supervisor to over 100 Direct Care Specialists
- Responsible for acuity and staffing of 36-bed hospital treating Developmentally Disabled children, including those with Autism, Down Syndrome, Mental Retardation, Cerebral Palsy, and co-occurring Bipolar, Schizophrenia, and other mental and physical disorders
- Responsible for the QAPI Program for Nursing and Pharmacy Departments
- Responsible for coordination of all continuing education for Nursing/DCS
- Responsible for development and revision of Nursing Department policies and procedures
- Responsible for Nursing Department budget
Assistant Director of Nursing/QAPI Coordinator
J.D. McCarty Center
08.2006 - 10.2007
- Direct supervisor to 2 Licensed Practical Nurses and 6 custodial staff
- Responsible for monitoring acuity and staffing of 36-bed hospital treating Developmentally Disabled children
- Responsible for coordination of schedules for over 100 Direct Care Specialists
- Clinic Nurse for Neuro-Behavior Clinic, Orthopedic Clinic, and Vision Clinic
- Responsible for QAPI Program for multidisciplinary hospital, including Nursing Department; Physical, Speech, and Occupational Therapies; Human Resources; Social Work; Psychology; Nutrition; and Medical Records
- Administrative back-up to the Director of Nursing
Registered Nurse
Norman Pediatric Associates
08.2005 - 08.2006
- Pediatric Registered Nurse
- Assist Pediatrician with Well-Child Exams
- Administration of immunizations and in-clinic treatments
Registered Nurse
Norman Regional Hospital
05.2003 - 08.2005
- Registered Nurse in the Newborn Nursery and Level II Nursery
Education
A.A.S. - Nursing
Oklahoma City Community College
Oklahoma City, OK01.2003
Bachelor of Arts - Psychology
Oklahoma State University
Stillwater, OK01-1996
Skills
- Clinical quality improvement
- Clinical leadership
- Healthcare administration
- Interdisciplinary collaboration
- Compliance with regulatory guidelines
- Critical thinking
- Budget oversight
- Employee performance evaluations
- Patient care
- Effective communication
Training
American Heart Association CPR for Healthcare Providers, 04/01/25
Accreditations And Licenses
Registered Nurse, Oklahoma, R0078788
Certification
CMS-Certified Psychiatric Registered Nurse
Timeline
Hospice Clinical Director
Apex Home Health & Hospice
12.2022 - Current
Mental Health Program Director/Assistant Clinical Director
Apex Home Health & Hospice
05.2017 - 12.2022
Psychiatric Home Health Clinical Supervisor
Lifespring Home Health
12.2013 - 05.2017
Psychiatric Certified RN
Independent Therapy Services
12.2012 - 12.2013
Program Director
Inspirations Outpatient Counseling
04.2011 - 12.2013
RN Case Manager—Psychiatric Certified
Carter Healthcare
10.2009 - 04.2011
Assistant Director of Nursing/QAPI Coordinator
J.D. McCarty Center
08.2006 - 10.2007
Director of Nursing
J.D. McCarty Center
08.2006 - 07.2009
Registered Nurse
Norman Pediatric Associates
08.2005 - 08.2006
Registered Nurse
Norman Regional Hospital
05.2003 - 08.2005
A.A.S. - Nursing
Oklahoma City Community College
Bachelor of Arts - Psychology
Oklahoma State University
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