Lynne Dunham
Hagaman,NY
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every resident a positive and memorable experience.
Passionate about facilitating excellent resident care.
Overview
29
29
years of professional experience
Work History
Medical Coordinator
The Sentinel Of Amsterdam
Amsterdam, NY
09.2019 - 01.2024
- Developed and maintained resident records, including medical histories, reports and examination results.
- Organized, tracked and scheduled residents' appointments, referrals to specialists and follow-up visits.
- Facilitated communication between physicians, staff members and outside agencies involved in patient care.
- Supervised and assisted with telehealth appointments, and in-house clinics.
- Coordinated with other healthcare professionals such as nurses and doctors to ensure quality care for patients.
- Performed administrative tasks such as scheduling meetings, preparing reports, coordinating events.
- Provided support services such as transportation arrangements.
Receptionist
The Sentinel Of Amsterdam
Amsterdam, NY
09.2019 - 01.2024
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Answered and directed incoming calls using multiple line telephone system.
- Maintained daily calendars, set appointments with clients/family members and planned daily office events.
- Monitored security cameras in the lobby area to ensure safety of employees, residents and guests.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Performed data entry tasks into various computer systems accurately and promptly.
- Scheduled and confirmed appointments.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and residential home.
Residential
Liberty Enterprise
Amsterdam, NY
06.1995 - 08.2016
- Maintained accurate records and documentation on all resident activities.
- Supervised staff members in the performance of their duties.
- Developed and maintained positive relationships with family members, guardians, and other professionals involved in resident care.
- Ensured that all necessary supplies were available at all times for resident use.
- Conducted weekly meetings with staff to review progress and discuss any issues or
concerns. - Responded promptly to emergency situations involving resident or staff members.
- Participated in monthly training sessions designed to enhance knowledge base related to services provided by the agency.
Education
Some College (No Degree) -
Fulton-Montgomery Community College
Johnstown, NYSkills
- Insurance Verification
- Electronic Health Records Management
- Patient Care Coordination
- Verbal Communication
- Appointment Scheduling
- HIPAA Compliance
- Clinical Documentation
- Maintaining Resident Records
- First Aid/CPR
Timeline
Medical Coordinator
The Sentinel Of Amsterdam
09.2019 - 01.2024
Receptionist
The Sentinel Of Amsterdam
09.2019 - 01.2024
Residential
Liberty Enterprise
06.1995 - 08.2016
Some College (No Degree) -
Fulton-Montgomery Community College
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