Lynne Grace
Romulus,MI
Summary
Customer service-oriented individual who is seeking a career in private/public customer service or customer billing administration. Verse in small to large business setting with the ability to adapt to multiple work environments, including one on one to multi customer settings.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Organized Medical Biller boasts 3-year career performing difficult multitasking and claims-processing tasks. Works quickly with insurance companies to resolve problematic disputes and handle patient inquiries. Brings can-do attitude to collaborating with medical professionals, insurance providers and clients to handle invoicing within high-traffic office environment.
Overview
5
5
years of professional experience
Work History
Medical Biller
Physician Billing Management
Allen Park, MI
11.2022 - Current
- Submitted electronic claims to various insurance carriers.
- Verified medical codes for diagnosis, treatments, procedures and supplies using ICD-10 coding system.
- Applied HIPAA privacy and security regulations while handling patient information.
- Reviewed account information to confirm patient and insurance information is accurate and complete.
In Home Caretaker
Home Instead
Livonia, MI
05.2019 - 11.2022
- Assisted with light housekeeping tasks including laundry, vacuuming, dusting and meal preparation.
- Supported clients who were physically disabled by providing assistance with mobility needs.
- Ensured safety of the client by implementing necessary precautions around the home environment.
Medical Receptionist, Medical Scribe HR Assistant and Home Care Coordinator
Allegiant Staffing Services
Plymouth, MI
08.2021 - 04.2022
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Used EHR system to manage patient records, always maintaining patient confidentiality according to HIPAA standards.
- Processed onboarding paperwork for new hires and rehires.
- Maintained accurate records of all interactions with clients including notes on patient progress and changes in condition.
- Developed and maintained relationships with clients, families, and medical professionals to coordinate services for home care patients.
Front Desk Receptionist (Externship for School)
Plymouth Urgent Care
Plymouth, MI
04.2021 - 05.2021
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Assisted with scheduling appointments for clients and visitors.
- Handled payment processing and provided customers with receipts and proper bills and change.
Education
High School Diploma -
Romulus Senior High School
Romulus, MI05-2016
Medical Administration and Billing -
Dorsey Schools (COE Accredited)
05.2021
Skills
- Claims Processing
- Records Management
- Teamwork and Collaboration
- Chart Auditing
- Commercial and Private Insurance
- Multitasking and Organization
- Electronic Health Record Software
- Medicaid and Medicare Knowledge
- Payment Posting
- HIPAA Compliance
- Customer Service
Timeline
Medical Biller
Physician Billing Management
11.2022 - Current
Medical Receptionist, Medical Scribe HR Assistant and Home Care Coordinator
Allegiant Staffing Services
08.2021 - 04.2022
Front Desk Receptionist (Externship for School)
Plymouth Urgent Care
04.2021 - 05.2021
In Home Caretaker
Home Instead
05.2019 - 11.2022
High School Diploma -
Romulus Senior High School
Medical Administration and Billing -
Dorsey Schools (COE Accredited)
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