Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Lynne Guy

Manchester,NH

Summary

Accomplished Business Analyst and Project Manager with a proven track record in overseeing the complete software conversion lifecycle. Expertise includes managing projects from initiation and requirements gathering through successful implementation, rigorous quality assurance, and seamless roll-out. Strong coordination with cross-functional teams, program teams, and enterprise cloud teams ensures effective project execution while monitoring progress, identifying risks, and communicating updates to stakeholders. Renowned for delivering innovative and pragmatic solutions that enhance business processes, conducting thorough data analysis, providing impactful customer training, resolving complex issues, and consistently optimizing customer satisfaction.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Insurance Enrollment specialist/ Insurance Presant

CONDUENT
11.2023 - Current
  • Enrollment helps new members enroll in programs.
  • Investigates and communicates questionable situations.
  • Eligibility: Determining eligibility for Provider applications.
  • Tracking customer data in a computerized system
  • Manage applications to make sure they are completed within a timely manner.
  • Review documentation and legal documentation to ensure accuracy.

Outreach Manager

WINDSOR GROUP LLC
08.2023 - 10.2023
  • Spearhead outreach efforts to reach over 500 agricultural producers, increasing program awareness by 40% within the first quarter of 2023.
  • Led a team in the development and execution of marketing strategies that contributed to a 30% rise in program participation, generating $500,000 in financial assistance to date.
  • Implemented a tracking system to monitor outreach activities, leading to data-driven adjustment that improved outreach efficiency, reducing cost by 15% while maintaining program impact.

Project Manager

FISERV CORPORATION
03.2022 - 10.2022
  • GCP usage with scalable cloud migrations, enhancing performance for the Banking industry.
  • Managed project resources and progress tracking using Clarity, resulting in optimized resource allocations and enhanced project management, ultimately leading to a 10% improvement in project delivery efficiency.
  • Achieved a track record of consistently meeting or exceeding project implementation timelines, ensuring that projects were delivered within expedited schedules, demonstrating a strong commitment to on-time delivery and customer expectations.
  • Efficiently managed and coordinated multiple projects for small and large bank organizations, resulting in the implementation of internet access solutions, achieving a 100% project completion rate within the specified timeline.
  • Acted as the primary point of contact for customer services, gathering requirements and assessing services with precision, contributing to a 20% increase in service accuracy and customer satisfaction.

PROJECT MANAGER

WAVE BROADBAND-RCN
11.2020 - 03.2022
  • Achieved a track record of consistently meeting or exceeding project implementation timelines, ensuring that projects were delivered within expedited schedules, demonstrating a strong commitment to on-time delivery and customer expectations.
  • Coordinated and managed multiple customer projects, ranging from college campuses to large sports facilities, resulting in the successful implementation of internet access solutions, with a remarkable 25% of projects completed ahead of schedule.
  • Collaborated closely with cross-functional internal teams, including Sales Engineers, Sales Managers, and the Technical team, to maintain project focus, address delays, provide necessary training, and deliver essential updates, ensuring project completion and customer satisfaction.
  • Efficiently managed the installation process and transitioned projects to billing once services were installed, streamlining the project lifecycle, and enhancing the overall customer experience.
  • Demonstrated exceptional project management skills by overseeing projects from the initial sale to the successful implementation of circuits, showcasing a comprehensive understanding of the project lifecycle and customer service delivery.

Project Engineer

TPX COMMUNICATIONS
07.2019 - 10.2020
  • Successfully coordinated and managed multiple customer projects for small and large organizations, overseeing the implementation of internet access, phone services, and system upgrades. Projects ranged from sales to the implementation of phones, circuits, and WAN lines.
  • Acted as the primary point of contact for customers, efficiently gathering and implementing their service requirements, resulting in a 100% accuracy rate and ensuring that services met customer expectations.
  • Provided comprehensive training to customers on the system managing answering services and call center systems, leading to a significant increase in customer satisfaction, with a remarkable achievement of a 90% satisfaction rate.
  • Demonstrated effective collaboration with various stakeholders, including Sales, Account Managers, and other project engineers, ensuring seamless project execution and timely delivery, resulting in improved customer relationships.
  • Contributed to the successful execution of projects by managing and coordinating resources, timelines, and deliverables, achieving project milestones, and enhancing overall project efficiency.

Communications Project Coordinator- Contract Through

SOUTHERN NEW HAMPSHIRE UNIVERSITY
03.2019 - 06.2019
  • Effectively coordinated project management activities, including the allocation of resources, equipment, and information, resulting in the successful execution of system upgrades for clients.
  • Collaborated closely with clients to identify and define their requirements and objectives for system upgrades, ensuring alignment with their expectations and project goals.
  • Demonstrated clear and proactive communication with end-users, providing them with timely information about the upgraded timeframes. Tracked these timeframes using spreadsheets and addressed any concerns promptly, resulting in a remarkable 90% satisfaction rate among end-users.
  • Managed and monitored project timelines, ensuring that computer and system upgrades were executed within the specified timeframes, thus contributing to high levels of satisfaction and minimal disruptions.
  • Played a pivotal role in guaranteeing customer satisfaction by addressing complaints effectively and swiftly, ensuring that clients and end-users were content with the upgrade process and its outcomes.

Implementation Consultant

BATESVILLE
04.2015 - 10.2018
  • Led the successful implementation of MIS Professional into Funeral Homes, overseeing the identification of business requirements, providing comprehensive training to customers on system usage, and promoting the adoption of best practices, resulting in enhanced operational efficiency and customer satisfaction.
  • Provided technical support, including issue identification and resolution on systems utilizing SQL, ensuring smooth system functionality, and minimizing disruptions for clients.
  • Collaborated closely with clients to identify and define their requirements and objectives for system upgrades, ensuring alignment with their expectations and project goals.
  • Demonstrated proactive and clear communication with end-users regarding computer and system upgrade requirements, resulting in a 100% accuracy rate and ensuring that services met customer expectations.
  • Played a key role in guaranteeing customer satisfaction by addressing complaints effectively and ensuring that clients and end-users were content with the upgrade process and its outcomes, further solidifying the reputation for excellence in service delivery.

Education

Bachelor of Science - INFORMATION TECHNOLOGY/SOFTWARE ENGINEERING

University of Phoenix

Skills

  • Project Management
  • Business Analyst
  • Data Analysis
  • Change Management
  • Customer Relationship Management (CRM)
  • Cybersecurity
  • Cross-Functional Collaboration
  • Vendor Management
  • Software as a service (SaaS)
  • HIPPA
  • Database Management
  • Data Visualization
  • Agile/Waterfall
  • Leadership and Team Management
  • Technical Documentation
  • Product Development and Innovation
  • Project Risk Management
  • Conflict Resolution
  • Exceptional communication
  • Documentation management
  • Customer service expertise
  • Data entry skills
  • Strong organization
  • Deadline management
  • Provider relations
  • Client relationship building
  • Customer service background
  • Telephone and email skills
  • Client interviews

Certification

  • 06/2023 Microsoft Visio 13/16/19 like a Boss Visible Edge
  • 05/2023 Microsoft Excel for project Visible Edge
  • 05/2023 Agile Project Management Visible Edge
  • 05/2023 Comparing Agile vs Waterfall Visible Edge

Timeline

Insurance Enrollment specialist/ Insurance Presant

CONDUENT
11.2023 - Current

Outreach Manager

WINDSOR GROUP LLC
08.2023 - 10.2023

Project Manager

FISERV CORPORATION
03.2022 - 10.2022

PROJECT MANAGER

WAVE BROADBAND-RCN
11.2020 - 03.2022

Project Engineer

TPX COMMUNICATIONS
07.2019 - 10.2020

Communications Project Coordinator- Contract Through

SOUTHERN NEW HAMPSHIRE UNIVERSITY
03.2019 - 06.2019

Implementation Consultant

BATESVILLE
04.2015 - 10.2018

Bachelor of Science - INFORMATION TECHNOLOGY/SOFTWARE ENGINEERING

University of Phoenix

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Lynne Guy