Lynne Ives
Sussex,WI
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
21
21
years of professional experience
Work History
Customer Service Representative - Bilingual French
Satisloh North America
09.2009 - 07.2024
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answer customer telephone calls promptly to avoid on-hold wait times.
- Respond to customer requests for products, services and company information.
- Consult with outside parties to resolve discrepancies and create expert solutions.
- Promote superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Maintain up-to-date knowledge of product and service changes.
Sales Coordinator
Labatt Breweries
01.2004 - 04.2007
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Maintained daily reports and advised executive leaders in decision-making processes.
- Volunteered to help with special projects of varying degrees of complexity.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Education
Bachelor of Arts - Business Administration
University of Toronto
High School Diploma -
Ecole Secondaire Theriault
Skills
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Team-Oriented and Cooperative
- Computer Proficient
Languages
French
Native or Bilingual
Timeline
Customer Service Representative - Bilingual French
Satisloh North America
09.2009 - 07.2024
Sales Coordinator
Labatt Breweries
01.2004 - 04.2007
Bachelor of Arts - Business Administration
University of Toronto
High School Diploma -
Ecole Secondaire Theriault
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