Lynne Jones
Marysville,OH
Summary
Personable and dedicated Office Manager with extensive experience in the dental industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for client relationships, customer service skills, and organization efficiency.
Overview
27
27
years of professional experience
Work History
Office Manager
Kristen J. Medors, D.D.S.
Upper Arlington, OH
09.1997 - Current
- Developed and implemented office policies and procedures.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Provided training to new hires on office policies and procedures.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Education
Elementary Education, Business
Ohio University
Athens, OHSkills
- Office Management
- Customer Service
- Billing
- Inventory Control
- Credit and collections
- Financial Tracking
- Organizational Skills
- Scheduling and calendar management
- Relationship Building
Timeline
Office Manager
Kristen J. Medors, D.D.S.
09.1997 - Current
Elementary Education, Business
Ohio University