Lynne Kwiatek
Rice Lake,WI
Summary
Dynamic and compassionate professional with extensive experience in patient care and customer service, notably with Home Sweet Home. Excelled in providing vital signs monitoring, daily living assistance, and enhancing customer satisfaction. Demonstrated proficiency in grooming assistance and fostering positive relationships, significantly improving client loyalty. Trained new staff, showcasing leadership and empathy. Diversely qualified [Type] Health Aide trained and certified in providing skilled nursing, assisted living, post-acute medical and rehabilitation, hospice care and [Type] therapy. Provide empathetic, personal care to patients, promoting comfort and support. Skilled in working with [Type] patients with patience, humor and attention to detail.
Overview
34
34
years of professional experience
Work History
Home Care, Health Aide Provider
Home Sweet Home
07.2014 - 10.2024
- Maintained records of patient care, condition, progress or problems to report and discussed observations with supervisor or case manager.
- Coordinated transportation services for medical appointments or outings as needed ensuring punctuality and accessibility.
- Assisted patient by providing personal services such as bathing, dressing and grooming.
- Recorded patient information in patient journals and notified nursing supervisors of changing or unusual conditions.
- Provided companionship and basic emotional or psychological support and engaged patient through conversation, games, and other forms of entertainment.
Customer Service Representative, and Cashiering
Walmart
08.1990 - 07.2014
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained new personnel regarding company operations, policies and services.
Education
High School Diploma -
Lyons Township High School
LaGrange, Illinois06-1964
Skills
- Oral Care Assistance
- Vital Signs Documentation
- Daily living assistance
- Bathing Assistance
- Patient Care
- Vital signs monitoring
- Grooming assistance
- Dressing assistance
- Personal Hygiene Assistance
- Patient Monitoring
- Feeding Assistance
Timeline
Home Care, Health Aide Provider
Home Sweet Home
07.2014 - 10.2024
Customer Service Representative, and Cashiering
Walmart
08.1990 - 07.2014
High School Diploma -
Lyons Township High School
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