Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lynne Legaux

Mission Viejo,United States

Summary

Healthcare professional with proven track record in coordinating patient treatments and optimizing care management. Extensive experience in building trust with patients and their families while ensuring efficient communication with medical staff. Noted for exceptional organizational skills and collaborative approach to achieving successful patient outcomes.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Treatment Coordinator, Manager, R.D.A.

Rasheed Simjee, D.M.D.
01.2018 - 11.2023
  • Working with Dentrix to Open Dental
  • Manage staff, i.e., dental assistant, hygienist, and front office.
  • Maintained excellent customer care
  • Answering phones and managing members.
  • Treatment presentation
  • Acknowledging patients checking in and out
  • Insurance billing and verifying and correcting.
  • Managing payment options
  • Clarifying reports, production, and collections.
  • Help in the back office as needed.
  • Ongoing training for new and existing employees on insurance, dental codes, and customer service
  • Working with providers and helping members with securing documentation.
  • Post-op calls to patients after treatments.
  • Data entry
  • Remote 4 of 5 days since 2019

Treatment Coordinator, RDA

Patrick Huston D.D.S./Christen Bergman D.D.S.
08.2015 - 12.2017
  • Present owner/ Associate
  • Researched billing issues, scheduled appointments and verified insurance coverage.
  • Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
  • Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
  • Increased case acceptance rates through persuasive presentation of treatment options and benefits.
  • Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
  • Explained treatment choices to patients and helped determine best options.
  • Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
  • Laid out potential payment plans for patients.
  • Collaborated with insurance companies to secure coverage for necessary treatments, reducing financial burden on patients.
  • Educated patients on dental benefits and coordinated proper payment with insurance companies.
  • Implemented comprehensive tracking systems to monitor progress towards practice goals related to production levels or revenue targets.
  • Built strong relationships with referring providers through regular communication updates on shared cases.
  • Served as a liaison between patients, clinical staff, and external specialists during referral processes or collaborative care efforts.
  • Educated patients on proper oral hygiene practices, promoting long-term dental health and wellbeing.

Accounts Manager, Treatment Coordinator

Dale Johnstone, D.D.S., Inc.
06.2000 - 08.2015
  • Working with Soft Dent program version 16.1.1 since 2007
  • Managing staff i.e., dental assistant, hygienist, and front office
  • Answering phones
  • Performed Treatment presentations
  • Checking patients in and out.
  • Insurance billing and verifying and correcting.
  • Working with patients and their payment options
  • Team player
  • Working with reports and production and collection.
  • Help in the back office as needed.
  • Data entry
  • Lead R.D.A., Back Office Mgr., Treatment Coordinator
  • To ensure efficient workflow, I organize, coordinate, and direct one other R.D.A., three R.D.H., and the doctor.
  • Maintain friendly, professional, and efficient work relations with management and other Team members to ensure the overall success of Team priorities.
  • Experienced in techniques needed to diagnose and treat dental injuries, including symptoms and preventive dental care measures.
  • Doing the principles and processes for providing superior and personal patient services, to include:
  • Customer needs assessment, meeting service quality standards, and evaluating customer satisfaction.
  • Communication with other practices or labs regarding follow-up treatment for shared patients.
  • I request emailed x-rays to facilitate insurance claims and expedite diagnosis before a patient appointment.
  • Perform all back and front office duties, such as sterilizing or disinfecting instruments and operatories, charting, billing, bookkeeping, making deposits, scanning, pulling, or filing patient records.
  • Facilitated a smooth transition for the new Periodontal Associate.
  • Assisted the dentist at the chairside, including Associate Dentist, in periodontal procedures, including connective tissue grafts, osseous surgeries, crown lengthening surgeries, bridges, amalgam restorations, composites, extractions gingivectomies, root restorations, root amputation, and dental implants.
  • Assisted R.D.H.'s chairside and patient problems pre-diagnosis to update the doctor with the current patient status.
  • Polished teeth and appliances during post-op appointments while providing oral hygiene instruction.
  • Provided post-operative instructions prescribed by the dentist.
  • Assisted in clinic operations relating to policy and performance standards.
  • Monitor adequate supply of clinical, office, and equipment supplies.
  • Order and monitor dental supplies and equipment inventory.
  • Manage the training of new dental assistants.
  • Coordinate patient care to the front office.
  • Coordinate vendor appointments, uniform fittings, and continued mandatory training for staff dental assistants and hygienist.
  • Developed and provided training to interns and students/trainees.
  • Maintain my current Registered Dental Assistant License through the Dental Board of California.
  • Will analyze clinically appropriate data to optimize quality, performance, and productivity within the section.
  • Listen and resolve workplace issues and maintain an efficient flow of patient care.
  • I established and maintained effective and cooperative work relationships intra-office and outside the office.
  • Organized and set up Worker's Comp packages.
  • Provide valuable I.T. support.
  • Organized and labeled products matching to MSDS manual.
  • Negotiate pricing for office products, equipment, and repairs saving the doctor thousands of dollars annually.
  • Retired

Traveling Periodontal Assistant

Smile Care
07.1999 - 06.2000
  • Traveled from office to office to assist periodontists, endodontists, general dentists, and oral surgeons in all R.D.A. clinical duties.
  • Followed a coordinated clinical workflow to maintain an efficient flow of patient care.
  • Maintained a friendly, professional, and highly influential work relationship with patients.
  • Received and prepared patients for dental treatment, ensuring their immediate needs were met.
  • Assisted chairside with dental procedures, including connective tissue grafts, osseous surgeries, crown lengthening surgeries, extractions, gingivectomies, root restorations, root amputations, and management of medical or dental emergencies.
  • Recorded medical and dental history and treatment information in patient records.
  • Performed complete series of x-rays.
  • Provided post-operative instructions prescribed by the dentist.
  • Instructed patients in oral hygiene and plaque control programs.
  • Set-up trays for daily post-op surgeries and consultations.
  • Prepared materials.
  • Performed all back-office duties, including sterilizing or disinfecting instruments, operatories and other clerical functions such as charting.
  • Monitored and maintained an adequate supply of clinical and office supplies.
  • Assisted in clinic operations relating to policy and performance standards.

Surgical Dental Assistant

Morley J. Smith, D.M.D. P.C.
07.1999 - 06.2000
  • Followed a coordinated clinical workflow to maintain an efficient flow of patient care.
  • Maintained a friendly, professional, and highly influential work relationship with patients, management, and other Team members to ensure the overall success of Team priorities.
  • Received and prepared patients for dental treatment, ensuring their immediate needs were met.
  • Assisted the dentist on chairside, including Connective tissue grafts, Osseous surgeries, Crown lengthening surgeries, Extractions, Gingivectomies, Root restorations, Root amputations, Dental implants, and management of medical or dental emergencies.
  • Assisted R.D.H. with their charting and daily room setup and breakdown.
  • Recorded medical and dental history and treatment information in patient records.
  • Performed complete series of x-rays.
  • Provided post-operative instructions prescribed by the dentist.
  • Instructed patients in oral hygiene and plaque control programs.
  • Set up trays for oral hygiene instructions after suture removal.
  • Prepared materials.
  • Performed all back-office duties, including sterilizing or disinfecting instruments, operatories and other clerical functions such as charting.
  • Monitored and maintained an adequate supply of clinical and office supplies.
  • Assisted in clinic operations relating to policy and performance standards.

Lead Dental Assistant

Wen H. Wang, D.D.S.
10.1997 - 07.1998
  • Supervisor: Dr. Wen Wang (4808138280)
  • Supervised, directed, and delegated up to two dental assistant activities.
  • Assisted in clinic operations relating to policy and performance standards.
  • Monitored and maintained an adequate supply of clinical and office supplies.
  • Managed the training of new dental assistants.
  • Planned and coordinated a smooth clinical workflow to maintain an efficient flow of patient care.
  • Maintained a friendly, professional, and efficient work relationship with patients, management, and other Team members to ensure the overall success of Team priorities.
  • Received and prepared patients for dental treatment, ensuring their immediate needs were met.
  • Recorded medical and dental history and treatment information in patient records.
  • Performed complete series of x-rays.
  • Assisted the dentist chairside in general dental procedures, including crowns, bridges, amalgam restorations, composites, extractions, and medical or dental emergencies.
  • Provided postoperative instructions prescribed by the dentist.
  • Instructed patients in oral hygiene and plaque control programs.
  • Took impressions and made temporaries.
  • Performed all back-office duties, such as sterilizing or disinfecting instruments and operatories, setting up instrument trays, and preparing materials. I performed other clerical functions such as charting, billing, bookkeeping, and filing patient records.

Dental Assistant

J. K. Savla D.D.S.
09.1995 - 10.1997
  • Supervisor: Dr. J. K. Savla (4809678774)
  • Maintained a friendly, professional, and efficient work relationship with patients, management, and other Team members to ensure the overall success of Team priorities.
  • Received and prepared patients for dental treatment, ensuring their immediate needs were met.
  • Assisted the dentist on chairside in general dental procedures, including root canals, crowns, bridges, amalgam restorations, composites, extractions, and managing medical or dental emergencies.
  • Recorded medical and dental history and treatment information in patient records.
  • Performed complete series of x-rays.
  • Took impressions and made temporaries.
  • Provided post-operative instructions prescribed by the dentist.
  • Instructed patients in oral hygiene and plaque control programs.
  • Monitored dental supplies and equipment inventory.
  • Performed all back-office duties, such as sterilizing or disinfecting instruments and operatories, and setting up instrument trays.
  • Performed other clerical functions such as charting.
  • Followed a coordinated clinical workflow to maintain an efficient flow of patient care.

Dental Assistant

Steven B. Dickey, D.D.S.
07.1995 - 08.1995
  • Supervisor: Dr. Steven Dickey (8054950468)
  • Received and prepared patients for dental treatment, ensuring their immediate needs were met.
  • Recorded medical and dental history and treatment information in patient records.
  • Sterilized or disinfected instruments and operatories, set up instrument trays. Clerical functions charting, billing, bookkeeping, and filing patient records.
  • Assisted the dentist with general dental procedures, including crowns, bridges, amalgam restorations, composites, extractions, and management of medical or dental emergencies.
  • Provided post-operative instructions prescribed by the dentist.
  • Instructed patients in oral hygiene and plaque control programs.
  • Monitored dental supplies and equipment inventory.
  • Maintained a friendly, professional, and efficient work relationship with patients, management, and other Team members to ensure the overall success of Team priorities.
  • Internship

Education

Bachelor of Science - Healthcare Administration

West Coast University
Anaheim, CA
01.2021

Associate degree - A.A.

Irvine Valley College
Irvine, CA
01.2006

Technical or Occupational Certificate - undefined

National Education Center Dental Assistant
Winnetka, CA
07.1995

Technical or Occupational Certificate - undefined

National Education Center Radiation Safety
Winnetka, CA
07.1995

Technical or Occupational Certificate - undefined

National Education Center Coronal Polishing
Winnetka, CA
07.1995

High School or equivalent - undefined

Villa Park High School
Villa Park, CA
06.1986

Skills

  • Appointment scheduling
  • HIPAA compliance
  • Office administration
  • Financial counseling

Certification

  • Dental Board of CA
  • RDA/Coronal Polishing/X-Ray Certification
  • License 55575 expires 01-31-2026(Every 2 years)
  • ProCPR- Adult, Child and Infant, Pediatric CPR/AED & Frist Aid 03/31/2026
  • State Of Arizona Level One Fingerprint Clearance—03/15/2030
  • Dental Board of C.A. Live scan 1/21/2012

Timeline

Treatment Coordinator, Manager, R.D.A.

Rasheed Simjee, D.M.D.
01.2018 - 11.2023

Treatment Coordinator, RDA

Patrick Huston D.D.S./Christen Bergman D.D.S.
08.2015 - 12.2017

Accounts Manager, Treatment Coordinator

Dale Johnstone, D.D.S., Inc.
06.2000 - 08.2015

Traveling Periodontal Assistant

Smile Care
07.1999 - 06.2000

Surgical Dental Assistant

Morley J. Smith, D.M.D. P.C.
07.1999 - 06.2000

Lead Dental Assistant

Wen H. Wang, D.D.S.
10.1997 - 07.1998

Dental Assistant

J. K. Savla D.D.S.
09.1995 - 10.1997

Dental Assistant

Steven B. Dickey, D.D.S.
07.1995 - 08.1995

Associate degree - A.A.

Irvine Valley College

Technical or Occupational Certificate - undefined

National Education Center Dental Assistant

Technical or Occupational Certificate - undefined

National Education Center Radiation Safety

Technical or Occupational Certificate - undefined

National Education Center Coronal Polishing

High School or equivalent - undefined

Villa Park High School

Bachelor of Science - Healthcare Administration

West Coast University

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