Lynne Moorefield
Summerfield,NC
Summary
Accomplished Store Manager with a proven track record , enhancing customer satisfaction and streamlining operations. Expert in office administration and relationship building, I've led teams to exceed sales targets by fostering service excellence and implementing effective inventory control. My approach has significantly boosted company morale and retention, demonstrating a commitment to excellence and team success.
Overview
26
26
years of professional experience
Work History
Patient Coordinator
Hearing Solutions Inc.
03.2017 - Current
- Confirmed appointments, communicated with clients, and updated client,
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Customer Service/ Department Manager
Lowe's Improvement
04.2006 - 03.2016
- Led, built and developed team for modeling service excellence.
- Organized and balanced multiple priorities within fast-paced environment.
- Described product and service details to customers to provide information on benefits and advantages.
- Established team priorities, maintained schedules and monitored performance.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Store Manager
Volvo Trucks
09.1998 - 04.2006
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Completed point of sale opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
Education
Grimsley High School
08-1984
Skills
- Appointment Scheduling
- Office Administration
- Relationship Building
- Sales Team Leadership
- Store display management
- Coaching and Mentoring
- Product Merchandising
- Customer Engagement
Timeline
Patient Coordinator
Hearing Solutions Inc.
03.2017 - Current
Customer Service/ Department Manager
Lowe's Improvement
04.2006 - 03.2016
Store Manager
Volvo Trucks
09.1998 - 04.2006
Grimsley High School
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