Lynne Morris
Big Spring,TX
Summary
Detail-oriented professional with a strong background in office management and food service operations. Skilled in coordinating schedules, managing inventories, and developing training programs to enhance team performance and customer satisfaction.
Overview
42
42
years of professional experience
Work History
Office Manager
Loan Star Title Loans
Big Spring, Texas
05.2023 - 11.2025
- Managed daily office operations and maintained efficient workflow.
- Coordinated scheduling and appointment management for clients and staff.
- Oversaw document preparation and ensured accuracy in loan processing.
- Developed and implemented office policies to improve efficiency.
- Assisted in maintaining financial records and managing budgets.
- Facilitated communication between team members and clients effectively.
- Organized office supplies and inventory to support daily functions.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Supervised staff members, organized schedules and delegated tasks.
- Reviewed files and records to obtain information and respond to requests.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Managed office budget to handle inventory, postage and vendor services.
- Developed and implemented office policies and procedures.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Organized company events including holiday parties, team building activities .
- Ensured compliance with applicable laws regarding employment practices.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Maintained confidential records relating to personnel matters.
- Resolved customer complaints or answered customers' questions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
General Manager of Food Service
Denny's Restaurants Franchise Association
Big Spring, Texas
10.2021 - 04.2023
- Developed training programs for staff to enhance service quality and efficiency.
- Oversaw inventory management and supply chain coordination for food service operations.
- Ensured compliance with health regulations and safety standards in all locations.
- Analyzed customer feedback to improve service delivery and dining experience.
- Facilitated team meetings to communicate goals and address operational challenges.
- Implemented cost control measures to optimize budget allocation across restaurants.
- Scheduled staffing levels according to expected business volume on a daily basis.
- Trained and supervised staff members in all aspects of restaurant operations.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Ensured compliance with all local health codes, sanitation regulations, and company policies.
- Reviewed performance evaluations of employees on a regular basis in order to enhance their productivity levels.
- Monitored daily financial transactions and prepared weekly reports for management review.
- Developed relationships with key customers to maximize revenue potential.
- Created operational policies and procedures to ensure efficient operations, quality control, and safety standards.
- Performed administrative tasks including payroll processing, budgeting activities.
- Analyzed sales data to identify opportunities for growth.
- Assessed training needs of personnel regularly and conducted necessary training programs.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Implemented cost-saving measures throughout the organization without compromising quality of product or service delivery.
- Established effective communication between kitchen staff and wait staff to provide seamless service experience for guests.
- Managed inventory levels ensuring that adequate supplies are available at all times while minimizing waste.
- Maintained a safe working environment by conducting regular inspections, enforcing safety regulations, and responding promptly to any hazards or accidents.
- Organized promotional events such as special menus or discounts in order to attract more customers.
- Coordinated with vendors to ensure proper supply of food items at competitive prices.
- Provided feedback regarding menu suggestions from customers in order to improve overall dining experience.
- Trained new hires on company policies and procedures.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Managed inventory and rotated food products in storage to avoid spoilage and waste.
- Reviewed daily task list with employees and assigned tasks for completion.
- Monitored actions of staff and customers to uphold health and safety standards.
- Hired and trained new food service personnel to maintain high productivity levels of staff.
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
- Performed frequent checks to maintain consistently high quality of food preparation and service.
- Responded to customer concerns efficiently, accurately and with detailed information.
- Priced and ordered food products, kitchen equipment, and food service supplies.
- Coordinated maintenance and repair of food service equipment.
- Scanned kitchen and service areas for items that needed to be cleaned or replenished and directed staff to complete tasks.
- Served customers by phone to take orders and answer product or service questions.
- Rotated and replenished products in display cases.
- Managed inventory levels, ordering supplies as needed to maintain stock.
- Fostered a positive working environment, encouraging teamwork and employee engagement.
- Trained new employees on restaurant policies, procedures, and customer service standards.
- Conducted performance evaluations for staff, providing feedback and setting goals for improvement.
- Assisted in planning and executing special events and catering services.
- Oversaw daily operations of restaurant, ensuring efficient service and customer satisfaction.
- Collaborated with health inspectors to address any compliance issues promptly.
- Handled customer complaints and feedback, implementing changes to improve service.
- Coordinated with chefs and kitchen staff to develop menus that satisfied customer preferences while managing costs.
- Updated restaurant policies and procedures as needed to improve workflow and efficiency.
- Oversaw the maintenance and repair of restaurant equipment to ensure operational efficiency.
- Managed cash flow, overseeing daily receipts and bank deposits.
- Explained goals and expectations required of trainees.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Coached staff on strategies to enhance performance and improve customer relations.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Trained new employees to perform duties.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Inspected dining and serving areas for cleanliness and proper setup.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Promoted safe working conditions by monitoring safety procedures and equipment.
General Manager
Travel Centers of America
Big Spring, Texas
05.2011 - 03.2020
- Managed daily restaurant operations and ensured efficient service delivery.
- Oversaw staff training and development to enhance team performance.
- Coordinated inventory management and ordered supplies as needed.
- Implemented health and safety regulations to maintain compliance standards.
- Created staff schedules to optimize labor resources and service quality.
- Developed promotional strategies to attract customers and boost sales.
- Resolved customer inquiries and complaints with effective communication skills.
- Monitored financial performance and controlled operational costs effectively.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Maintained detailed records of sales transactions and daily shift reports.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Ensured compliance with all food safety regulations and sanitation standards.
- Assisted with kitchen preparation during peak times as needed.
- Optimized profits by controlling food, beverage and labor costs.
- Adhered to all health department regulations regarding food storage and preparation.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Managed accounts payable, accounts receivable and payroll.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Updated computer systems with new pricing and daily food specials.
- Established policies for cash handling procedures to maximize security measures.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Created new menu items based on customer feedback and industry trends.
- Collaborated with local businesses to create mutually beneficial partnerships.
- Resolved conflicts among employees in an effective manner.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Oversaw food preparation, production and presentation according to quality standards.
- Inspected dining and serving areas for cleanliness and proper setup.
- Coached staff on strategies to enhance performance and improve customer relations.
- Explained goals and expectations required of trainees.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
General Manager
Buffalo Country
Big Spring, Texas
04.2001 - 03.2011
- Oversaw daily operations and ensured compliance with company policies.
- Managed staff schedules and coordinated team activities for optimal performance.
- Implemented training programs to enhance employee skills and productivity.
- Developed budgets and monitored financial performance across multiple locations.
- Collaborated with vendors to maintain inventory levels and supply chain efficiency.
- Conducted regular audits to assess operational effectiveness and safety standards.
- Facilitated communication between departments to promote teamwork and alignment.
- Resolved customer complaints by providing effective solutions and support.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Developed service and sales strategies to improve retention and revenue.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Oversaw product development initiatives from concept through completion stages.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Formed and sustained strategic relationships with clients.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Mitigated business risks by working closely with staff members and assessing performance.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Structured HR consulting services to support clients during organizational developments and changes.
Assistant Manager
Wal Mart
Big Spring, Texas
04.1984 - 04.2001
- Assisted in training new employees on store policies and procedures.
- Managed inventory levels to ensure product availability and organization.
- Coordinated team schedules to optimize staff coverage during peak hours.
- Resolved customer inquiries and complaints with effective communication skills.
- Implemented safety protocols to maintain a secure shopping environment.
- Analyzed sales data to identify trends and inform merchandising decisions.
- Oversaw daily operations to ensure compliance with corporate standards.
- Developed promotional displays to enhance product visibility and customer engagement.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Developed a system for tracking inventory and ordering supplies as needed.
- Created reports on sales trends, inventory levels, and financial data.
- Established processes for monitoring customer satisfaction levels.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Produced thorough, accurate and timely reports of project activities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Proposed or approved modifications to project plans.
- Created and managed budgets for travel, training, and team-building activities.
- Implemented quality control measures to uphold company standards.
Education
Associate of Applied Business - Business
Clarendon Jr College
Clarendon, TX05-1980
High School Diploma -
Hedley High School
Hedley, TX05-1978
Skills
- Office management
- Document preparation
- Budget administration
- Policy implementation
- Client communication
- Inventory control
Timeline
Office Manager
Loan Star Title Loans
05.2023 - 11.2025
General Manager of Food Service
Denny's Restaurants Franchise Association
10.2021 - 04.2023
General Manager
Travel Centers of America
05.2011 - 03.2020
General Manager
Buffalo Country
04.2001 - 03.2011
Assistant Manager
Wal Mart
04.1984 - 04.2001
Associate of Applied Business - Business
Clarendon Jr College
High School Diploma -
Hedley High School