Lynne Nash-Del Mar

As an Officer -

• Manage high-risk situations with professionalism and composure, ensuring the safety of all involved parties
• Assist in crisis negotiations, preventing escalations and ensuring safety of inmates and staff. Investigated and responded to incidents of inmate misconduct.
• Reduce instances of contraband by thoroughly searching inmates, cells, and common areas. Make rounds at specified intervals and conduct head counts and roll calls.
• Observe and supervise inmates throughout visits, meal time, recreation, phone calls, and showers. Escort inmates to and from cells, court, hospitals, and medical appointments.
• Prepare, process and maintain forms, reports, logs, records, and activity journals.
• Collaborate with fellow officers to maintain a secure environment for staff, visitors, and inmates while cultivating an arms length relationship with inmates to help reduce tensions and promote safer environment.
• Prevent escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
• Ensure compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.

As the Canteen Supervisor -

• Oversee compliance with industry regulations and company policies, ensuring safe and legal operational environment for two onsite canteen stores and one warehouse.
• Pioneered adoption of new technologies that streamlined tasks and enhanced productivity for inventory management processes, leading to more organized and efficient stock handling system.
• Daily inspection of stores and warehouse area to verify proper equipment operation, fraud/theft prevention and operator compliance in all areas.
• Maintain Supervisor store for specialized inventory items not sold in canteen stores (reading glasses, dental products, radios, etc).
• Supervise 5 full-time employed inmates and 3-4 part-time warehouse inmates. Reduce employed inmate turnover by fostering a positive work environment and providing ongoing constructive feedback.
• Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures. Maintain database systems to track and analyze operational data.
• Negotiate with vendors to secure cost-effective contracts, resulting in significant budget savings.
• Create and manage project plans, timelines and budgets. Created all store advertisements and other inmate notifications.
• Inventory control (goods procurement and logistics). Monthly inventory tracking between $30,000 - $50,000 per month.
• Implement safety protocols to minimize workplace accidents and maintain compliance with industry standards. Ensure proper food handling procedures and storage.

• Handled cash transactions accurately (cashier drawers), ensuring proper documentation (accurately count and consolidate cashier drawers end of shift), and record-keeping practices were followed at all times (bank deposits and data entry).
• Improved employee retention by cultivating a positive work environment through team-building activities and open communication channels.
• Developed strong relationships with vendors to negotiate optimal pricing for merchandise procurement.
• Assisted in budget preparation and financial planning, ensuring store expenses were accounted for and managed appropriately.
• Coordinated daily tasks with staff members, ensuring timely completion of responsibilities while maintaining a high level of productivity.
• Collaborated with the store manager to develop sales strategies, increasing overall revenue and meeting sales targets consistently.
• Worked closely with the store manager to create promotional events and marketing campaigns that attracted new customers and increased brand awareness.
• Resolved conflicts among staff members efficiently, promoting a positive work environment that fostered teamwork and collaboration.
• Analyzed sales reports regularly to identify trends in consumer preferences and adjust inventory levels accordingly.
• Assisted in implementing store policies and procedures for better operational efficiency and staff performance.
• Improved customer satisfaction by providing exceptional service and addressing customer concerns promptly.
• Conducted regular employee evaluations, identifying areas of improvement and providing constructive feedback for professional growth.
• Managed inventory levels effectively, maintaining proper stock counts and minimizing shrinkage rates.
• Contributed to the overall success of the store by consistently going above and beyond to meet customer expectations, resulting in increased loyalty and repeat business.
• Knowledgeable in asset management/misappropriation - fraud prevention and detection measures (by employees and/or consumers)

• Evaluated applicant qualifications, making admission recommendations based on university guidelines and program requirements.
• Delivered exceptional customer service throughout the admissions process, addressing inquiries via phone, email, or in-person appointments efficiently.
• Assisted in the development of a new CRM Database specifically dedicated to identifying potential students, tracking student progress and completion of program.
• Collaborated with financial aid office staff to help students understand available funding options and navigate the application process.
• Maintained accurate data records, ensuring consistent reporting for institutional analysis and strategic planning purposes.
• Facilitated successful transitions for incoming students by working closely with academic advising teams during registration periods.
• Enhanced enrollment efficiency by streamlining application processes and implementing online systems.
• Developed comprehensive reports highlighting trends in applicant demographics, aiding senior leadership in strategic decision-making processes.
• Contributed to the creation of a professional development program for new enrollment advisors, increasing overall team performance and job satisfaction.
• Contributed to policy updates by participating in enrollment management committees focused on continuous improvement initiatives.
• Developed strong relationships with prospective students by conducting informative webinars and open house events.
• Mentored junior advisors, providing training and support to ensure consistent service delivery across the team.
• Strengthened partnerships with feeder schools, fostering positive relationships with guidance counselors and administrators to drive referrals.
• Exceeded personal recruitment goals consistently while maintaining high levels of satisfaction among enrolled students.
• Supported diversity initiatives by actively recruiting underrepresented populations and promoting inclusive programming opportunities.
• Organized recruitment events such as college fairs and high school visits to increase program exposure among potential applicants.
• Managed a large caseload of prospective students, monitoring progress from initial inquiry through enrollment decision.
• Increased program awareness by collaborating with marketing teams to create targeted outreach campaigns.
• Helped students develop organizational, time management and study skills, such as help understand and overcome personal, social or behavioral problems affecting educational or vocational situations which led to increased retention rates,
• Empowered students through counseling and skill-building exercises. Monitored student progress to drive successful academic outcomes, as well as provided resources to support students in achieving educational and career goals.
• Planned and promoted career planning presentations, work experience programs, career workshops and job fairs to connect students with area schools and employers.

• Developed comprehensive marketing plans in alignment with overall business goals and objectives.
• Created compelling marketing materials, including brochures, presentations, and promotional content to generate leads, drive client engagement and boost brand awareness.
• Deployed well-coordinated campaigns and public relations strategies with creative team to maximizing exposure for company products and services.
• Managed annual marketing budget, ensuring cost-effective allocation of resources for maximum impact.
• Developed and presented marketing plans and reports to CEO and shareholders.
• Established partnerships with key industry influencers to amplify brand reach and credibility.
• Fostered culture of innovation within marketing department, encouraging experimentation with new marketing techniques and technologies.
• Elevated brand loyalty and customer retention by launching personalized communication and rewards program.
• Coordinated with sales team (12 agents) to align marketing and sales strategies, intent on driving revenue growth.