Summary
Overview
Work History
Education
Timeline
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Lynne Nichols

Parrish

Summary

Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.

Overview

19
19
years of professional experience

Work History

Customer Service Associate

Walgreens
10.2012 - 01.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Identified upselling and cross-selling opportunities, contributing to increased sales.
  • Improved customer experience by maintaining high level of product knowledge and sharing it effectively.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Assisted customers in navigating company's products and services, enhancing their overall experience.
  • Enhanced customer loyalty by providing empathetic and efficient resolution to issues.

Pet Groomer

Pawsitively Posh Pooch
08.2005 - 09.2012
  • Improved pet hygiene by providing thorough grooming services, including bathing, brushing, and hair trimming.
  • Maintained a clean, organized workspace to ensure the health and safety of both pets and staff members.
  • Prevented injuries by safely handling pets of various sizes and temperaments during grooming sessions.
  • Reduced stress for anxious pets with gentle handling techniques and calming environments during grooming sessions.
  • Managed inventory of grooming supplies and equipment, placing orders as needed to maintain adequate stock levels.
  • Developed new service offerings based on current trends in pet grooming such as creative dye jobs or specialty haircuts for unique breeds.
  • Ensured client satisfaction throughout the entire grooming process from initial consultation through completion.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Detected early signs of potential health issues in pets by conducting routine physical assessments during grooming appointments.

Education

Associate of Arts - Pet Grooming

Academy of Animal Arts
Largo, FL
07-2005

Bachelor of Science - Marketing

Seton Hall University
South Orange, NJ
05-1976

Timeline

Customer Service Associate

Walgreens
10.2012 - 01.2025

Pet Groomer

Pawsitively Posh Pooch
08.2005 - 09.2012

Associate of Arts - Pet Grooming

Academy of Animal Arts

Bachelor of Science - Marketing

Seton Hall University

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Lynne Nichols