LYNNE RAATZ

• Serves as strategic thought partner in coaching and consulting capacity for FranklinCovey clients
• Creates strategic multi-year learning plans based on clients’ desired business outcomes in leadership development, change management, individual effectiveness, and culture building
• Partners with clients to understand their specific learning needs and designs intentional learning experiences to help them achieve their learning goals and business outcomes
• Assists clients in executing their learning programs, creates learner communications, and troubleshoots problems along way
• Plans for future years of partnership by regularly reviewing modifying larger strategic plan
• Collaborates cross functionally to create highest quality client experience and program offerings
• Researches and maintains best practices and industry standards related to adult learning theory, leadership and talent development
• Technology savvy, regularly using Microsoft Office, Zoom and Teams
• Responsible for portfolio of 2.8 million in client revenue, with expectation of 110% revenue renewal rates.

• Provided strategic direction and overall leadership for learning and development and employee engagement functions for national organization
• Assessed organizational needs and then planned, designed, delivered and monitored enterprise-wide programs around leadership, career, talent, and organizational development to drive business outcomes
• Managed day to day execution of all learning and development functions including vendor management, technology, project management, status reporting, resolving issues, budgeting, and financial management
• Developed and used surveys and systems to collect, track and analyze data to determine effectiveness of programs and processes
• Facilitated individual and group coaching, provided 360 survey feedback debriefs and new leader assimilation
• Certified in HBDI, Crucial Conversations and multiple FranklinCovey program offerings.

• Established customized approach to help individual leadership and career coaching clients achieve their personal and professional goals
• Utilized various assessment tools to include MBTI and StrengthsFinder
• Consistently demonstrated high level of communication and interpersonal skills as well as responsibility and initiative
• Performed various business development and administrative functions.

• Provided functional expertise in design, delivery, and facilitation of in-person and virtual leadership and team development programs
• Regularly assessed organizational and team needs around leadership and talent development topics
• Recognized as expert facilitator, accustomed to working with individuals and teams at all levels of organization
• Utilized leader and team 360 assessments to turn insights into action plans and to monitor progress
• Regularly facilitated transformational one on one and group coaching sessions
• Provided consulting services in leadership and talent development, culture and engagement, employee relations and change management
• Focused on client needs and superior customer service
• Demonstrated track record of building strong and lasting relationships with clients and stakeholders
• Built and sustained relationships with colleagues to effectively lead programs, resolve problems, and guide ongoing program improvements
• Demonstrated high level of business acumen; responsible for lead generation, sales, project management, program budgets and expenses
• Displayed strong technical computer skills to include Microsoft Word, Power Point and online conferencing
• Certified GiANT Worldwide Leadership Development Coach, advanced training in MBTI.

• Human Resources Manager for organization of over 6,000 personnel.
• Performed work functions in leadership, career and talent development, performance management, workforce planning, program management, and data analytics.
• Directly supervised, instructed, and evaluated performance of 10 direct reports.
• Led virtual teams nationally and globally. Demonstrated high level of cross-cultural intelligence.
• Gathered and interpreted complex data, prepared presentations, and briefed senior executives.
• Consistently ranked in top 3% of unit officers on annual evaluations.
• Effectively performed job functions and led teams in combat environment.
• Received Bronze Star Medal for superior service.

• Distinguished Military Graduate; graduated in top 3% of 4,300 cadets nationally.
• Demonstrated superior leadership and organizational skills.
• Performed various methods of advanced leadership training in diverse environments.