LYNNE R. GAYLOR
Flint
Summary
Developed strong interpersonal and organizational skills in fast-paced, customer-focused environment. Proven ability to manage schedules, coordinate events, and handle inquiries efficiently. Seeking to transition into new field where these transferrable skills can drive customer satisfaction and operational success.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Welcome Coordinator
Oak Street Health
Flint, MI
05.2021 - Current
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized assistance.
- Streamlined check-in processes for increased efficiency and reduced wait times.
- Assisted in maintaining a clean and inviting lobby area, contributing to a positive first impression for guests.
- Monitored reservation systems daily, updating availability as needed to maximize bookings.
Customer Service Representative
Hamilton Community Health Network
Flint, MI
01.2017 - 03.2021
- Welcoming patients and guests
- Conducting visit check-in and assisting patients with required forms
- Collecting co-pays
- Updating patient information and making changes in electronic medical record platform
- Scheduling/rescheduling appointments within electronic medical records platform
- Managing phone lines by answering, taking messages, and conducting outbound calls as instructed
- Managing faxes in the electronic fax platform
- Maintaining the cleanliness of the Welcome and Community Room areas
- May be required to float to other centers in the region on an infrequent basis
- Other duties as assigned
Chairside Dental Assistant
Weaver Family Dentistry
Flint, MI
02.2013 - 01.2017
- Supply excellent customer service to our patients and visitors
- Maintain a professional demeanor at all time
- Check patients in for appointments
- Schedule patients appointments
- Assist doctor in varies dental procedures
- Make sure each dental operatory is fully stocked and sanitized between each patient
- sterilize all dental instruments in autoclave
Public Safety Officer
Hurley Medical Center
Flint, MI
10.2006 - 09.2011
- Maintain a safe environment for patient visitors and staff
- Patrol the perimeter of the hospital, dispatch, take reports when needed
- Apply appropriate physical restraints when patients are being combative
- CPR certified
Production/Assembler
INALPHA ROOFING SYSTEMS
Grand Blanc, MI
08.2005 - 09.2006
- Assembled sunroofs for different contractors
- Maintained accurate counts of products
- Maintained a clean and safe work environment
Dyno Tech Quality Control
Kett Engineering
Flint, MI
05.2001 - 08.2001
- Inspect and test engines by using techniques like measuring dimensions, examining materials, and analyzing data
- Maintain records by keeping track of their findings
- Inspect and test engines by using measuring dimensions, examining materials, and analyzing data
- Work with production teams to find and fix problems
- Use specialized software to track quality metrics and report on trends
- Ensure that products and services meet industry and government standards
- Work with production teams to find and fix problems
Production Worker
Flint Box Makers
Burton, MI
06.1998 - 02.2000
- Responsibilities included building parts, counting parts and operating different types of machines
- Build corrugated pallets for various shipping companies
- Maintain a safe work Environment at all times
- Follow safety procedures and guidelines to maintain safe working environments.
- Use equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Assisted in training new employees on production processes, ensuring a seamless integration into the team.
Education
Chairside Dental Assistant
Ross Medical Educational Center
Davison, MI10.2012
Diploma -
Flint Northern High School
05.1993
Skills
- Professional Demeanor
- Experienced with inventory control
- Superior Customer Service Skills
- Housekeeping skills
- Excellent Telephone Etiquette
- Team player mentality
- Multitasking
- Reliability
Certification
Dental Assistant Certification
Timeline
Welcome Coordinator
Oak Street Health
05.2021 - Current
Customer Service Representative
Hamilton Community Health Network
01.2017 - 03.2021
Chairside Dental Assistant
Weaver Family Dentistry
02.2013 - 01.2017
Public Safety Officer
Hurley Medical Center
10.2006 - 09.2011
Production/Assembler
INALPHA ROOFING SYSTEMS
08.2005 - 09.2006
Dyno Tech Quality Control
Kett Engineering
05.2001 - 08.2001
Production Worker
Flint Box Makers
06.1998 - 02.2000
Diploma -
Flint Northern High School
Chairside Dental Assistant
Ross Medical Educational Center