Lynne Searles
East Kingston,NH
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skills paired with outstanding active listening and multitasking abilities. I am a dedicated, honest and reliable person who enjoys her work.
Overview
38
38
years of professional experience
Work History
Customer Service Representative
Portsmouth Atlantic Insurance
Portsmouth , NH
12.2008 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Administrative Assistant/Teller
Community Bank & Trust
Hampton , NH
12.2003 - 12.2008
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Processed invoices for payment using accounting software applications.
- Scheduled appointments between clients and customers and internal staff members.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Transmitted orders to supply cash to meet daily needs.
- Leveraged customer service and sales abilities to consistently meet performance goals.
Beautician
Pearls Beauty Salon
Fort Fairfield, Maine
02.1991 - 08.1993
Assistant Manager
Rite Aid
Fort Fairfield, Maine
01.1989 - 01.1991
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Coordinated with other departments to ensure smooth flow of operations.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
Assistant Night Manager
Sugarloaf Grand Summit Hotel
Carrabassett, Maine
10.1986 - 03.1988
- Assisted in the supervision of night staff to ensure all duties were completed accurately and on time.
- Ensured that all guests receive a courteous and efficient service at all times.
- Provided support to other departments as required during peak periods or special events.
- Conducted nightly audits of cashier's reports and other financial records to ensure accuracy.
- Investigated customer complaints or discrepancies with billing statements in a professional manner.
- Maintained updated knowledge of local attractions, restaurants, transportation services., for use in responding to guest inquiries.
- Checked out departing guests efficiently while providing helpful information about their stay experience.
Education
Cosmetologist - Cosmetology
Benards School of Hair Fashion
Lewiston, ME07-1984
Skills
- Information Security
- Consultative Sales
- Complaint resolution
- Data Collection
- Inbound and Outbound Calling
- Product Knowledge
- Paperwork Processing
- Customer Service
- Critical Thinking
- Courteous demeanor
Affiliations
- I am a devoted family person who loves to ski hike and many activities with our Grandchildren.
Timeline
Customer Service Representative
Portsmouth Atlantic Insurance
12.2008 - Current
Administrative Assistant/Teller
Community Bank & Trust
12.2003 - 12.2008
Beautician
Pearls Beauty Salon
02.1991 - 08.1993
Assistant Manager
Rite Aid
01.1989 - 01.1991
Assistant Night Manager
Sugarloaf Grand Summit Hotel
10.1986 - 03.1988
Cosmetologist - Cosmetology
Benards School of Hair Fashion
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