Lynne Stone

• Animal First Aid Certified - Observed animals and conducted examinations to identify signs of injury, illness or disease.
• Adhered to all pet care plans, medication requirements and dietary restrictions provided by clients.ll
• Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals,.
• Performed scheduled walks and activities with both indoor and outdoor pets. Up to 10 hourly pet visits per day.
• Provided adequate attention and promoted high level of care for each individual per.
• Calculated payments from clients by keeping accurate daily log of time spent with pets detailing activities and services .
• Developed long-term relationships with clients. All new business was received due to word of mouth referrals by existing clients . Advertising was not necessary.
• Provided seamless communication with daily reports and pictures to inform pet owners of visits and pet status in their absence .
• Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provisions.

• Boosted revenue, utilizing highly proficient collection methods while adhering to regulatory compliance protocol.
• Compiled Daily Credit Card, Agency, and Vendor reports to help management enhance plans and make key operational decisions.
• Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
• Interfaced with various departments, including Vendors and Agents, and communicated effectively using active listening, open-ended questioning and appropriate response skills. If the questions were out of my scope I made sure the customer was satisfied. Customer service is my area of expertise.
• Performed billing, collection and reporting functions for home office generating over millions of dollars annually.
• Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable. Using Paypal and Ariba software through the Internet and a statewide source created for Virginia agents termed eVa.

• Monitored and tracked project performance data with Excel/Internet Vendor spreadsheets to generate reports and keep management informed of important trends.
• Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
• Liaised between internal and external Vendors and Warehouse Supervisors, providing updated project status and performance reports.
• Facilitated troubleshooting, maintenance and updates for warehouse items and showroom and web offering.
• Monitored daily and weekly schedules and monthly calendar obligations for supervisor.
• Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
• Processed financial documents including contracts, and modifications thereto.
• Created and maintained spreadsheets and developed administrative and logistical reports.
• Tracked expenses and documented records using Syteline an internal software used by Virginia Correctional Enterprises that could export to Excel.
• Tracked and submitted employee time sheets to accounting department for payroll processing.
• Monitored daily and weekly schedules and monthly calendar obligations for 4 Warehouse Supervisors in Various Departments.
• Assisted with administrative tasks, including filing, and all administrative clerk duties.
• Maintained attendance records, taking note of staff vacation time, sick days and personal days.
• Managed a team of 25-36, including training and task delegation.
• Monitored and tracked employee performance data with monthly spreadsheets to generate reports and keep management informed progress.
• Generated shipment invoices, prepared packages and set up courier deliveries for customers.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Managed and supervised offices in Richmond, Norfolk, Charlottesville, and assisted in the management of offices in Northern Va., and agencies throughout Va. for a Fortune 500 title insurance and escrow closing company. Conducted seminars, assisted branch council in assuring all agents that SCC licensing requirements were met for reporting as well as staying licensed as underwriters. Taught courses in commercial and residential title examining and underwriting across the state and West Va. Received the Overachiever Award for 2004, the first female to do so since the 1980's.

• Led complete review of operational costs and potentially wasteful practices, resulting in minimal cost increases as company headcount and business volume sky-rocketed.
• Conducted analysis to address downsizing which led to bonuses and promotions for long-lasting and loyal employees.
• Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations. I prepared remaining employees to cover for each other to enable everyone to do everyone's job in case of layoffs, thus making them "more valuable".
• Evaluated effectiveness of training by surveying trainees and managers and collecting before-and after-data showing training impact.
• Monitored multiple databases to keep track of all company inventory in all offices managed.
• Worked flexible hours across night, weekend, and holiday shifts.

Correctionalize growth and opportunities.

• Developed and managed brand identity in new market launches.
• Revitalized business plans and realigned company objectives to increase overall profits.
• Developed and monitored internal control systems.
• Collaborated with President of Company to craft organization's mission and vision statements.
• Acted on behalf of company to market sales and solicit business and obtain clients in a competitive market, also with real estate committees and community organizations.
• Monitored metrics to verify asset stability and effectiveness in strategies designed to increase profit margin.
• Initiated on-time, under-budget project management to optimize performance.
• Traveled to tradeshows and client meetings to promote company brand and build rapport with realtors, builders and loan officers.
• Evaluated development strategy effectiveness and prepared alternative approaches to exceed goals.
• Diminished regulatory risks by strict adherence to insurance regulations.
• Negotiated contracts with leading clientele, encompassing a multitude of projects.
• Promoted company public profile by delivering speeches, writing articles and presenting at industry conferences as public face of organization.
• Supervised daily operations of real estate title and escrow office and conducted payroll and human resource activities. Also met with accountant to assist in preparation of paying annual State and Federal taxes owed by the Company.
• Represented company interests before all relevant parties including federal agencies, city representatives and regulatory entities.

• Worked effectively in fast-paced environments.
• Organized and detail-oriented with a strong work ethic.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Excellent communication skills, both verbal and written.
• Developed and maintained courteous and effective working relationships.
• Passionate about learning and committed to continual improvement.