Lynette St. Pierre
Las Vegas,NV
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Gaines Investment Trust, CCV / 312 Units
01.2020 - Current
- Maintain all resident files in Yardi
- Prepared and delivered legal documents
- Posting and depositing rents
- Monitored Maintenance Staff
- Responsible for all move-ins / move-outs and final account statements
- Purchase Orders
- Completed CRM daily
- Working within all Fair Housing laws
- Conflict Resolution with residents
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Organized community events to foster positive relationships between tenants and build a sense of community within the property.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Kept accurate records of all resident and tenant correspondence.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Showed apartments to potential tenants and answered questions regarding community.
- Escalated major issues to the property manager for immediate remediation
- Collected and maintained careful records of rental payments and payment dates.
Assistant Manager
WestCorp Management, Jovanna Villas / 264 Units
04.2017 - 01.2020
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Processed security deposit refunds.
- Collected and maintained careful records of rental payments and payment dates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Kept properties in compliance with local, state and federal regulations.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Completed annual rent calculations using housing database software.
- Followed up on delinquent tenants and coordinated collection procedures.
Community Assistant Manager
1st Service Residential, Canyon Willow / 720 Units
12.2013 - 04.2016
- Responsible for ensuring the efficient operation of multi-family residential developments under the Property Managers' direction
- Monitored maintenance staff
- Managed and resolved residents' concern
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Working within all Fair Housing laws,
- Assisting the Community Manager with Board Meetings
- Assisting the Board Members with researching information for their projects
- Responsible for walking the property to ensure Homeowners are in compliance
- Auditing and closing out the Compliance Report
- Resolving Homeowners issues
- Working within the Fair Housing Laws
- Preparing the approval for New Homeowners' landscaping
- Direct contact with Homeowners / Residents / Board Members
- Pulling Reports for Compliance Audits
- Audit Reports for compliance closures
Assistant Manager
WestCorp Management, Enclaves / 108 Units
08.2010 - 12.2013
- Responsible for all operations of the property and working with budget restrictions
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Taking and scheduling work orders
- Processing all move-in / move-outs
- Market Surveys
- Coding all Invoices
- Processing and delivering all Legal documents/Notices
- Collections
- Weekly/Month End Reports
- Auditing all Residents' files
- Running all Credit Reports
- Lease Renewals
- Leasing / Verifying applicant information/Screening applicants, and approving applications
- Working within all Fair Housing Laws
- Conflict resolutions with residents
Education
High School Diploma -
Garden Drove High School
Orange County, CASkills
- Property Management
- Leasing and Sales
- Administrative Support
- Training and Mentoring
- Property Inspections
- Tenant Relations
- Customer Service-Focused
- Multi-Family Property Management
- Preparing Property Agreements
- Tenant and Eviction Laws
- Rent collection
- Conflict resolution
- Lease administration
Timeline
Assistant Manager
Gaines Investment Trust, CCV / 312 Units
01.2020 - Current
Assistant Manager
WestCorp Management, Jovanna Villas / 264 Units
04.2017 - 01.2020
Community Assistant Manager
1st Service Residential, Canyon Willow / 720 Units
12.2013 - 04.2016
Assistant Manager
WestCorp Management, Enclaves / 108 Units
08.2010 - 12.2013
High School Diploma -
Garden Drove High School
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