Lynnea Madrid
Pueblo,CO
Summary
Friendly administrative professional offering excellent client engagement and telephone etiquette skills. A dependable Scheduling Coordinator promoting efficiency in shift staffing, making travel arrangements and handling employee timekeeping.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lead QMAP/Scheduling Coordinator
Heatherwood Assisted Living
Pueblo, United States
03.2021 - 05.2022
- Unpacked, sorted, counted and labeled all incoming medications to keep optimum inventory levels.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Assisted clients with daily living needs to maintain self-esteem and general wellness..
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
Activities Assistant/QMAP
Rock Canyon Respiratory and Rehabilitation Center
Pueblo, CO
03.2021 - 11.2021
- Promoted exceptional quality of life for residents by innovating, organizing and conducting entertaining and stimulating activities.
- Engaged residents through events, small groups and personal attention.
- Scheduled movies, entertainment and other special events.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Took patient vital signs, height and weight measurements and monitored glucose and patient wellbeing.
Resident Service Assistant, Administrative Assistant
Chateau At Sharmar Village
Pueblo, CO
05.2017 - 02.2021
- Scheduling all QMAPS and caregivers for the assisted living coordinating 18 staff members a day. overseeing and managing medical records, ordering supplies for the facility and residents; keeping an up to date inventory
- Coached new employees on administrative procedures, company policies and performance standards.
- Produced and analyzed production or results from job descriptions and advertisements, prescreening protocols, interview questionnaires and post-interview assessments.
- Obtained background check data on characters, financial statuses and personal histories.
- Uploaded physician progress notes, history and physicals into electronic medical records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Personal Care Worker
Primary Home Health Care
Pueblo, CO
03.2016 - 05.2019
- Efficient home cleaning, errands, personal aid, meal prep, laundry
- Accomplishments
- In this job I have accomplished the satisfaction of making each client happily fulfilled in their services
Agent/Customer Service
Global CallCenter Solutions
Pueblo, CO
02.2015 - 07.2015
- Responsibilities order entry, cumputer and phone skills, customer service
- Skills Used
- Typing skills as wells as appropriate and timely manored phone calls to get the job done.
Dietary Aid
Orchard Park Health Care
Centennial, CO
07.2014 - 12.2014
- Prepare meals accordingly to residents health and liking
- Accomplishments
- In this job I accomplished a new found love for health care as well as the elderly and or disabled community
Supervisor, Customer Service
Dairy Queen
Pueblo, CO
03.2011 - 06.2014
Education
High school diploma -
Goal Academy
Pueblo, CO2014
Associate of Applied Science - Pre-Nursing
Pueblo Community College
2013
Skills
- Program Organization
- Team Management
- Teamwork and Collaboration
- Customer Support
- Patient Care Scheduling
- Medication Administration
- Patient Care Scheduling
- Progress documentation
- Direct Patient Care
Certification
CPR Certification
Certified Medication Aide
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Lead QMAP/Scheduling Coordinator
Heatherwood Assisted Living
03.2021 - 05.2022
Activities Assistant/QMAP
Rock Canyon Respiratory and Rehabilitation Center
03.2021 - 11.2021
Resident Service Assistant, Administrative Assistant
Chateau At Sharmar Village
05.2017 - 02.2021
Personal Care Worker
Primary Home Health Care
03.2016 - 05.2019
Agent/Customer Service
Global CallCenter Solutions
02.2015 - 07.2015
Dietary Aid
Orchard Park Health Care
07.2014 - 12.2014
Supervisor, Customer Service
Dairy Queen
03.2011 - 06.2014
High school diploma -
Goal Academy
Associate of Applied Science - Pre-Nursing
Pueblo Community College
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