Lynnea Solomon
Centennial
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Is detail-oriented professional with exceptional communication and project management skills, adept at navigating fast-paced environments while managing multiple tasks effectively and efficiently. Recognized for a proactive approach to identifying and addressing issues, with a strong focus on optimizing processes to support team objectives. A thorough team contributor with robust organizational capabilities, experienced in overseeing numerous projects simultaneously while maintaining accuracy. Demonstrated ability to prioritize tasks and consistently meet deadlines, ensuring successful project outcomes.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sales Associate
Kohls Department Store
08.2025 - Current
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Managed returns, exchanges and refunds in accordance with store policy.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
- Performed cash, card, and check transactions to complete customer purchases.
- Managed efficient cash register operations.
Assistant Vice President of Post Close Indexing and Mailroom
NewRez
03.2009 - 08.2024
- Conducted daily, weekly, and monthly reviews with the team, supervisors, and clients to identify trends and training opportunities to maintain a high-quality level.
- Collaborated with cross-functional teams to promote growth and create a new audit and lending platform.
- Managed a team of up to 45 employees in a hybrid work environment: resulting in optimal efficiency and production.
- Established a strong team environment, removing roadblocks for team members while fostering a collaborative approach where all provide input and are part of the solution.
- Performed quality control in adherence with contractual obligations that informed employee scorecard ratings and upskill opportunities.
- Created and implemented tools to validate the company produced documents and packages within designated standards, including executive reporting with trending analysis.
- Established training material for internal and external use for purposes of a shared knowledge base to assist with implementations.
- Maintained multiple client facing reports to inform on status, outstanding items, and trending.
- Partnered with HR on recruitment, performance reviews, employee relations, and updates to personnel files to maintain adherence to HR policy and procedures.
- Assisted on all aspects of the various jobs within the team, helping develop a strong sense of team.
- Assisted in user acceptance testing to help establish standard protocols and ensure the desired level of quality.
- Managed incoming and outgoing payments to rectify any shortages or overages and balance the books.
- Served as the responsible party to confirm all service level agreements were met as agreed upon.
- Manager of Post Closing
- Directed the activities of the post-closing team, including validating remediation of any trailing documents.
- Created service level agreements for production of trailing documents and reviewed post closed loans for accuracy.
- Assisted in user acceptance testing for multiple clients to help IT establish all operations scenarios have been met and accounted for.
- Supervisor Final Mod
- Directed 15 employees, assigning documents to review, countersign and ship to the applicable warehouse within allotted service level agreement and without issues.
- Completed quality assurance checks on the work of those on the team to establish consistent quality and for training purposes.
Sales Associate
Michael's
09.2018 - 08.2019
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Monitored customers for signs of security concerns and escalated issues to management.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Prioritized helping customers over completing other routine tasks in store.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Managed returns, exchanges and refunds in accordance with store policy.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Associate of Business - Business Administration And Management
College America
Denver, CO05-2017
No Degree - Accounting And Finance
The Accounting And Business School of The Rockies
Greenwood Village, CO06-2007
Skills
- Experienced with Microsoft Office tools
- Collaborative client support
- JIRA issue tracking
- Optimized workflows
- Effective team management
- SharePoint administration
- Data-driven trend assessment
- Project management execution
- Strategic client portfolio administration
- Stakeholder needs assessment
- Clear and concise communication
- Budget Management
- Encompass
- Business process management (BPM)
- Prioritization and scheduling
- Cross-departmental collaboration
- Compliance with policies
- Steady temperament
- Product revenue generation
- Critical thinking for problem-solving
- Focused on achieving objectives
- Complex Problem-solving
- POS system operation
- Meeting deadlines
- Professional demeanor
- Adapt to diverse groups
- Guest relations
- Strategic planning
Certification
- Notary Public Denver, CO
- Life Insurance License
Languages
English
Native or Bilingual
Award
2024 awarded "Being Purple" award at ComputerShare / Newrez. I was one of 31 people chosen out of 15,000 people globally. This award showed my commitments, goal achievements and funds saved to the company.
2019 awarded employee of the month with Lenderlive / Computershare / Newrez. This was for all of the contributions I added to the Company.
Timeline
Sales Associate
Kohls Department Store
08.2025 - Current
Sales Associate
Michael's
09.2018 - 08.2019
Assistant Vice President of Post Close Indexing and Mailroom
NewRez
03.2009 - 08.2024
Associate of Business - Business Administration And Management
College America
No Degree - Accounting And Finance
The Accounting And Business School of The Rockies